Appendix A : Transaction Parameters

The Customer Service screen’s Maintenance sub tab enables you to post an array of monetary and nonmonetary transactions for any given account. The transactions that are available depend on responsibility of the Oracle Financial Services Lending and Leasing user, nature of account, and whether the account is a Line of credit.

Appendix A : This appendix catalogues the baseline transaction codes and parameters available on Customer Service screen’s Maintenance sub tab. Instructions on how to use the Maintenance sub tab are located in Customer Service chapter of this User Guide.

A.1 Monetary Transactions

This section catalogues the transaction codes and parameters required to complete the following monetary tasks for Line of credit:

Note

A.1.1 Late Charges

Late charges occur when payment is not made within the grace period or by the day after payment is due. The due date is determined by the contract.

Late charges appear in LC Due field on the Dues section of Summary tab of the Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.
To adjust a late charge

Transaction

Parameters

Adjustment To Late Charge - Add

Txn Date Amount

Adjustment To Late Charge - Subtract

Txn Date Amount

To waive a late charge

Transaction

Parameters

Waive Late Charge

Txn Date Amount

A.1.2 Nonsufficient Fund Fees

Nonsufficient fund fees are posted when a payment does not cover the amount owed. The fee that the system automatically applies to an account is recorded during setup.

Nonsufficient fund fees appear in the NSF Due field on the Dues section of Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.
To adjust a nonsufficient funds

Transaction

Parameters

Adjustment To Nonsufficient Fund Fee - Add

Txn Date Amount

Adjustment To Nonsufficient Fund Fee - Sub­tract

Txn Date Amount

To waive a nonsufficient funds

Transaction

Parameters

Waive Nonsufficient Fund Fee

Txn Date Amount

A.1.3 Repossession Expenses

Repossession expenses include any costs incurred while obtaining the asset, including legal fees or storage costs.

Repossession expenses appear in Other Due field on the Dues section of the Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

The adjustments will also appear in the corresponding column of Customer Service screen’s Account Balances screen for expense repossession/foreclosure Balance Type-- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To post a repossession expense

Transaction

Parameters

Repossession Expenses

Txn Date Amount

To adjust a repossession expense

Transaction

Parameters

Adjustment To Repossession Expenses - Add

Txn Date Amount

Adjustment To Repossession Expenses - Sub­tract

Txn Date Amount

To waive a repossession expense

Transaction

Parameters

Waive Repossession Expenses

Txn Date Amount

A.1.4 Bankruptcy Expenses

Bankruptcy expenses include any costs incurred when an account holder declares bankruptcy, such as legal fees or additional collection costs.

Bankruptcy expenses appear in the Other Due field on the Dues section of Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

The adjustments will also appear in the corresponding column of Customer Service screen’s Account Balances screen for expense bankruptcy Balance Type-- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To post a bankruptcy expense

Transaction

Parameters

Legal Bankruptcy Expenses

Txn Date Amount

To adjust a bankruptcy expense

Transaction

Parameters

Adjustment To Bankruptcy Expenses - Add

Txn Date Amount

Adjustment To Bankruptcy Expenses - Sub­tract

Txn Date Amount

To waive a bankruptcy expense

Transaction

Parameters

Waive legal Bankruptcy Expenses

Txn Date Amount

A.1.5 Phone Pay Fees

Phone pay fees are where a borrower calls the lender and arranges for a debit to their checking or savings account to make a payment on a Line of credit account.

Phone pay fees appear in Other Due field on Dues section of the Summary tab of Customer Service screen. This is the first screen to appear on the Customer Service screen when you load an account.

To adjust a phone pay fee

Transaction

Parameters

Adjustment to Phone Pay Fee - Add

Txn Date Amount

Adjustment to Phone Pay Fee - Subtract

Txn Date Amount

To waive a phone pay fee

Transaction

Parameters

Waive Phone Pay Fee

Txn Date Amount

A.1.6 Financed Insurances

In this section, you can do the following:

A.1.6.1 Insurance Addition

You can add financed insurance to an existing account with the INSURANCE ADDITION transaction. This transaction adds insurance premium amount to advance/principal balance on the Line of credit and adjusts the Line of credit receivables accordingly. The transaction also triggers the process to re-compute repayment amount for Line of credit. After you post the transaction Line of credit will be billed for newly computed payment amount and will be considered for delinquencies and fees calculations based on information on the Contract link’s Contract screen. The newly added insurance information can be viewed on Customer Service drop-down link’s Insurances link.

To add financed insurance

Transaction

Parameters

Insurance addi­tion

Txn Date

Insurance Type

Single/Joint

Insurance Mode

Insurance Plan

Company Name

Phone #1

Extn #1

Phone #2

Extn #2

Policy #

Policy Effective Date

Premium Amount

Expiration Date

Primary Beneficiary

Secondary Beneficiary

Comment

A.1.6.2 Insurance Cancellation

You can cancel financed insurance on an existing account with the INSURANCE CANCELLATION transaction. When you post this transaction, the system computes premium refund amount based on the refund method associated with insurance item.

To cancel a financed insurance

Transaction

Parameters

Insurance Cancel­lation

Txn Date

Insurance Type

Policy Effective Date

Insurance Refund Amount

Cancellation Reason

Current Usage

If you enter a value for INSURANCE REFUND AMOUNT parameter, the system overrides calculated refund amount and adjusts advance/principal balance and Line of credit receivables accordingly. The INSURANCE CANCELLATION transaction re-computes the repayment amount for Line of credit based on remaining balances. After posting the transaction, Line of credit will be billed for newly computed payment amount according information on the Contract tab’s Contract sub tab. The insurance cancellation information can be viewed on the Contract link’s Insurances sub screen.

Also if you enter a value for ‘Current Usage’, system computes the rebate amount using the 'Pro Rata (Mileage) method. However system also calculates the rebate amount using ‘Refund Calculation Method' and considers the minimum value out of both.

A.1.6.3 Insurance Modification

You may rectify possible errors resulting from incorrect information entered on the INSURANCE ADDITION transaction (such as an incorrect premium account) with the monetary transaction INSURANCE MODIFICATION.

When you post the INSURANCE MODIFICATION transaction, Oracle Financial Services Lending and Leasing re-computes the repayment amount using new premium amount and adjusts advance/principal balance on Line of credit and Line of credit receivables.

To modify financed insurance information

Transaction

Parameters

Insurance Modifications

Txn Date

Insurance Type

Policy Effective Date

Premium Amount

A.1.7 Index/Margin Rates

You can change the current Index Rate type (i.e. Prime Rate or Flat Rate) and increase or decrease or even replace the current Margin Rate of a variable rate Line of credit up to the required basis points using the INDEX / MARGIN RATE CHANGE monetary transaction.

To change an index/margin rate

Transaction

Parameters

INDEX / MARGIN RATE CHANGE

TXN DATE - Select the date from adjoining calendar.

INDEX - Select from the drop-down list as either Prime Rate or Flat Rate.

MARGIN RATE - Specify the Margin Rate.

REASON - Specify additional information (if any).

TXNS ADJUSTMENT TYPE - Select one of the following transac­tion adjustment type from the drop-down list:

ACTUAL - Select this option to replace the existing Margin Rate with the current specified Margin Rate.

INCREASE - Select this option to add the current specified Margin Rate to the existing Margin Rate.

DECREASE - Select this option to reduce the current specified Margin Rate from the existing Margin Rate. However, note that reduction is permitted only up to existing Margin Rate and system displays an error if the current specified Margin Rate is greater than the existing Margin Rate.

AUTO POST CHANGE PAYMENT - Select either YES or NO from the drop-down list.

If there is a change in Margin Rate and this option is selected as YES, then system automatically posts CHANGE PAYMENT AMOUNT transaction along with RATE CHANGE transactions on the account. Behaviour of the CHANGE PAYMENT transaction follows the RATE CHANGE batch job behaviour.

If there is a change in Margin Rate and this option is selected as NO, then system posts only RATE CHANGE transactions on the account.

However note that this indicator is applicable to accounts funded with products of type 'Interest Bearing Loans' and Reschedule Method as 'Change Payment’.

On clicking ‘Post’ system posts RESCHEDULE_INDEX monetary transaction to change the Index and Margin Rates. However, note that the ‘Auto Post Change Payment’ transaction changes the payment amount ‘only if’ the new calculated amount is greater than the old value.

A.1.8 Payoff Quotes

A payoff quote is the amount still owed on account or amount needed to satisfy the Line of credit. It can be generated anytime and may be requested during a call from a customer, dealer, or insurance agent. A payoff quote can either be generated for current or future date, but not on a back date.

The transaction processing details and new balances after posting payoff quote appears in Results section of Maintenance screen.

To generate a payoff quote for an account Line of credit

Transaction

Parameters

PAYOFF QUOTE

TXN DATE

PAYOFF QUOTE VALID UPTO DATE

ASSESS PAYOFF QUOTE FEE

PAYOFF QUOTE LTR PRINT

COMMENT

A.1.9 Account Paidoff

An account is automatically paid off or marked for payoff processing by the system with a batch transaction when the account balance is $0.00. You can also manually payoff an account with the Maintenance screen. You can also pay off an account using the Consumer Lending (Advance and Payment) form. For more information, see the Payment Processing chapter.

When you payoff an account, the system changes the account’s status to PAID OFF. The date the account was paid off appears in Activities section’s Paid Off Dt field on Account Details screen.

The system also notes the amount of the principal that was waived when account was paid off in the Waived column on Account Balances screen.

To pay off an account

Transaction

Parameters

Paid off

Txn Date

If you reverse the payoff payment using Customer Service form, then the pay-off is automatically reversed. The system changes the account’s status from PAID OFF to ACTIVE when you refresh the account.

A.1.10 Account Charge Off

Charging off an account refers to when a lender decides to take a loss on an account, signalling that attempts to recover the Line of credit have failed. In calculating a charge off, the system considers the total compensation amount (up front compensation plus remaining compensation amount). It is different from the waive off process since a waive off is a concession offered to the customer on payment of some component, such as a late fee. The repayment of the original Line of credit still continues in waive off process.

When you charge off account, the system changes the status to CHARGED OFF. The balance on the account appears on Customer Service form’s Balance screen when you choose Deficiency Balance in the Balance Group section.

The date of the charge off appears on Account Details screen in Activity section’s Chargeoff Dt field.

However, you can select the ‘Do Not Auto Charge Off’ condition to ignore few account conditions, for the charge-off processing batch job. When an account is marked with the condition DO NOT CHARGE OFF, then batch job will not pick the account for charge off processing.

You can add ‘Do Not Auto Charge Off’ condition in addition to the already existing condition.

You can post CHARGED OFF transaction on the entire hierarchy of Associated/Linked Accounts along with the Master Account i.e. if CHARGED OFF is initiated from an Associated/Linked account, system can post CHARGED OFF on all ACTIVE associated/linked accounts in the hierarchy along with the Master Account.

However, note that you can post CHARGED OFF on Master Account only if Associated Accounts are in TRADED, VOID, TERMINATE, PAID, and CHGOFF status.

To charge off an account

Transaction

Parameters

Charged Off

TXN DATE

PROCESS MASTER ACCOUNT

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

PROCESS MASTER ASSOCIATED ACCOUNTS

PROCESS ALL ACCOUNTS BASED ON THE SALES ORDER NUM­BER

PROCESS LINKED ACCOUNT

While posting the transaction,

Note that during reversal of a CHARGED OFF transaction on hierarchy of Associated/Linked Accounts, ensure that Master Account is in ACTIVE status. Else, system restricts posting Reversal of a CHARGED OFF transaction for an Associated Account and displays an error indicating ‘CHARGED OFF cannot be reversed - Master Account must be in ACTIVE status’.

A.1.11 Account Closure

The system automatically closes an account when its status changes from ACTIVE status to Paid or Void. It is manually closed if it has status as CHARGE OFF. Accounts marked as Closed are not processed and after a period of time are purged from Oracle Financial Services Lending and Leasing.

To close an account

Transaction

Parameters

Account Close

Index Txn Date

A.1.12 Advance (Principal) Balance

The advance (or principal) balance is posted automatically when you fund the contract on Funding screen. You are not allowed to post the advance with Customer Service screen. However, you can waive, charge off or adjust the advance or principal.

The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances sub tab for ADVANCE / PRINCIPAL Balance Type -- Waived, Charged Off, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust the advance/principal balance

Transaction

Parameters

Adjustment To Advance/Principal - Add

Txn Date Amount

Adjustment To Advance/Principal - Sub­tract

Txn Date Amount

To charge off the advance/principal balance

Transaction

Parameters

Chgoff Advance/Principal

Txn Date Amount

To waive the advance/principal balance

Transaction

Parameters

Waive Advance/Principal

Txn Date Amount

A.1.13 Interest

The interest is accrued or posted automatically when you post the payment on Advance screen’s Advance Entry tab. You cannot post the interest in the Customer Service screen; however, you can adjust or waive interest.

The adjustments will appears in the corresponding column of Customer Service form’s Account Balances screen for INTEREST Balance Type-- Waived, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust the interest

Transaction

Parameters

Adjustment To Interest - Add

Txn Date Amount

Adjustment To Interest - Sub­tract

Txn Date Amount

To waive the interest

Transaction

Parameters

Waive Inter­est

Txn Date Amount

A.1.14 Interest Accrual

You can start or stop interest accrual on a Line of credit.

On the Line of credit Details screens, Stop Accrual box is selected in Interest and Accruals section.

To remove Stop Accrual indicator, post the start ACCURAL transaction.

To start interest accrual for an account

Transaction

Parameters

Start Accrual

Txn Date

To stop interest accrual for an account

Transaction

Parameters

Stop Accrual

Txn Date

A.1.15 Active Military Duty

The Servicemembers Civil Relief Act of 2003 (SCRA), formerly known as the Soldiers and Sailors Civil Relief Act of 1940 (SSCRA), is a federal law that gives military members some important rights as they enter active duty military service. The law is designed for active duty military personnel and reservists (and their spouse -- if applicable for joint credit accounts) to receive, as a result of military service economic hardship(s), an interest rate reduction (currently at 6.000%) for certain consumer and mortgage-related debt that was incurred prior to entering military service, for the period of time that the servicemember is on active duty. Under the law, the term’s interest includes service charges, renewal charges, fees, or any other charges (except bona fide insurance) with respect to an obligation or liability. The law also provides protection against certain legal actions during the term of active duty military service. The SCRA function is currently available in the system for simple interest LoanLine of credit.

Any account that has been identified under SCRA requirements as eligible for the allowable benefits of active military duty for its primary borrower/spouse will have a new interest rate calculation based upon the 6.000% limit set by the SCRA. However, this change is subject to exception in case of accounts that already have an interest rate less than 6.000%. In such cases, the original interest rate that is less than 6.000% will continue.

To indicate that a borrower is on active military duty

Transaction

Parameters

Borrower On Military Duty

Txn Date

Borrowers Relation With Account

Active Duty Order Reference

After you post this transaction, the Military Duty box (Account Details screen Activities section) and Active Military Duty box (Customer Details screen Military Service section) are selected. Oracle Financial Services Lending and Leasing changes the condition of the account to ON ACTIVE DUTY. Details of the transaction appear in the Military Services section on Customer Details screen.

If the interest rate was greater than 6%, Oracle Financial Services Lending and Leasing will change the rate to 6% and adjust the payment accordingly. The CHANGE PAYMENT AMOUNT and RATE CHANGE transactions on the Transactions screen.

While posting an SCRA transaction for a borrower who is on 'Active Military Duty', system processes a lower payment amount regardless of prior payment history.

To indicate the payment parameters when the borrower is on active military duty

Parameter Name - CUST_ON_MLTRY_DUTY

Transaction

Parameters

Borrower On Military Duty

Txn Date

Borrowers Relation With Account

Active Duty Order Reference

Payment Calculation Method

Rate

Override Rate

The Payment Calculation Method has the following options in drop-down list for selection:

Note

If the borrower is delinquent during the life of loan, any outstanding balance would be paid along with last installment amount.

OFF-Military Duty

If the borrower is off-military duty, the transaction ‘BORROWER OFF MILITARY DUTY’ is posted to restores the interest and instalment amount for the remaining term of the loan.

To indicate that a borrower is no longer on active military duty

Transaction

Parameters

BORROWER OFF MILI­TARY DUTY

TXN DATE

BORROWERS RELATION WITH ACCOUNT

SCRA OFF PAYMENT CALC METHOD

To adjust the contracted interest rate and Payment Amount, the SCRA off Payment Calculation Method has the following options in drop-down list for selection:

After you post this transaction, the Military Duty box (Account Details screen Activities section) and Active Military Duty box (Customer Details screen Military Service section) are de-selected. Oracle Financial Services Lending and Leasing changes the condition of the account to OFF ACTIVE DUTY.

A.1.16 Due Date Change

You can change the due date of an account. When it is changed, the system determines next bill date, as well as the next due date. The DUE DATE CHANGE transaction does not allow next billing date to change such that it is less than the current billing date. The due date change transaction has been extended to change the default ACH due day, provided that the account due day and ACH due day match.

If a late fee is no longer applicable because of this due day change, Oracle Financial Services Lending and Leasing will automatically remove the fee.

The new due day appears in Activities section Due Day field on the Account Details screen.

The system also notes change on Line of credit Details screens in Extn and Due Dates section’s # of Due Day Changes (Year), # of Due Day Changes (Life) and Due Day Chg Dt fields.

To change a due date

Transaction

Parameters

Due Date Change

Txn Date

Due day

Due Date

ACH DUE DATE CHANGE

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ on master account displays an error and rolls-backs all the changes.

Note: System does not allow to post the transaction if this parameter is selected as NO and the Statement Consolidation option at account level is set to ‘Y’.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.

CAPITALIZATION START DATE (INCLUDING GRACE DAYS)

When extension is being posted on an account for which balance capital­ization is enabled, select the next capitalization date from the adjoining calendar which by default includes the CAP GRACE DAYS before trig­gering the balance capitalization.

PROCESS SAME SALES ORDER NBR ACCOUNTS

If selected as ‘YES’, then transaction is automatically posted to all corre­sponding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted.

However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

A.1.16.1 Override Due Date Change

You can override the contract ‘Due Date’ of an account to mark-up the due days limit to the required standard business rules by posting the following monetary transaction.

To override a due date change

Transaction

Parameters

DUE DATE CHANGE OVERRIDE

TXN DATE

DUE DAY

DUE DATE

ACH DUE DATE CHANGE

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ on master account displays an error and rolls-backs all the changes.

Note: System does not allow to post the transaction if this parameter is selected as NO and the Statement Consolidation option at account level is set to ‘Y’.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.

CAPITALIZATION START DATE (INCLUDING GRACE DAYS)

When extension is being posted on an account for which balance capitali­zation is enabled, select the next capitalization date from the adjoining calendar which by default includes the CAP GRACE DAYS before trigger­ing the balance capitalization.

PROCESS SAME SALES ORDER NBR ACCOUNTS

If selected as ‘YES’, then transaction is automatically posted to all corre­sponding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted.

However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

On posting the transaction system ignores the following Due Day contract parameters:

On successful posting of the transaction, system automatically increases the number on counters (i.e. number of times due date change permitted) for ‘Max Due Day Change/Yr’ and ‘Max Due Day Change/Life’. The transaction is displayed in Customer Service > Transaction History > Transactions screen.

A.1.16.2 Reverse an Override Due Date Change

When a posted ‘Due Date Change Override’ transaction contains error or non desired results, you can reverse the same in Customer Service > Transaction History > Transactions screen.

Select the Due Date Change Override transaction and click Reverse.

On successful posting of the transaction, system reverts (decreases) the change in the number on counters (i.e. number of times due date change permitted) for ‘Max Due Day Change/Yr’ and ‘Max Due Day Change/Life’.

A.1.17 Payment Refund Transaction

Payment refund transactions allows you to refund excess payment received from the customer during life of the Line of credit. The Payment Refund transaction is posted at the maintenance screen in servicing. The refund is posted only when the refund amount is equal to Payment amount. Else an error message is displayed.

To refund the payment amount

Transaction

Parameters

PAYMENT REFUND (PMT_RF)

TXN DATE

Select the transaction date from adjoining calendar.

PAYMENT DATE

Select the payment posted date from adjoining calendar.

PAYMENT AMOUNT

Specify the payment amount received on the account.

REFUND AMOUNT

Specify the payment amount to be refunded.

REASON

Select the appropriate reason code from the drop-down list. The list is populated based on the lookup code TXN_REASON_CD (SUB CODE USED FOR REASON GROUP).

Note that except ‘Reason’ all the other parameters are mandatory for posting payment refund transaction. However, system validates for appropriate reason code when auto-posted from Payment Maintenance screen.

On successfully posting the transaction, the payment refund details are recorded in Customer Service > Transaction History > Transactions tab.

A.1.18 Extensions

Extension transactions allow you to extend a Line of credit by moving the balances to future date. Extensions can either be based on ‘Unpaid’ due date or on Oldest due date. An extension fee may be assessed when an account receives an extension.

The system adjusts due date on Dues section’s Oldest Due Dt field on Account Details screen to reflect the extension.

It also notes the change with an entry on the Line of credit Details screen in the Extn and Due Dates section’s # of Extensions (Year), # of Extensions (Life), # of Extension Term (Year) # of Extension Term (Life) fields.

To apply an extension

Transaction

Parameters

EXTENSION

TXN DATE

Select the extension transaction date from adjoining calendar.

EXTENSION TERM

Specify the required extension term in months.

REASON

Select the reason for extension from the drop-down list.

STOP ACCRUAL

Select either YES or NO from drop-down list to stop the interest accrual on the account.

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the extension transaction to Master Account and Associated Accounts and selecting ‘No’ posts extension only to current account.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and select­ing ‘No’ posts the transaction to ALL accounts.

EXTENSION BASIS

Select one of the following option as the basis for posting the extension from the drop-down list.

OLDEST DUE DATE -To post extension considering the oldest unpaid due date. Any paid due buckets is not altered and original due dates are retained.

UNPAID DUES - To post extension considering only the unpaid due buckets. Here the unpaid due dates are moved by adding the terms rep­resented in the transaction. Unpaid dues are those for which Payment = N in Due Date History and may also include the partially paid amount (i.e. paid amount - tolerance amount).

CAPITALIZATION START DATE (INCLUDING GRACE DAYS)

When extension is being posted on an account for which balance capi­talization is enabled, select the next capitalization date from the adjoin­ing calendar which by default includes the CAP GRACE DAYS before triggering the balance capitalization.

PROCESS SAME SALES ORDER NBR ACCOUNTS

If selected as ‘YES’, then transaction is automatically posted to all cor­responding account(s) which are having the same Sales Order number as that of current account where this transaction is being posted.

However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

While posting an extension, ensure that the minimum number of required payments, as defined at contract level is met. Else, system displays an error message on verification. Also while posting subsequent extension transactions, ensure that the minimum gap requirement between two extensions is satisfied.

A.1.19 Prepayment Penalty

A prepayment penalty is typically applied automatically by Oracle Financial Services Lending and Leasing if the account is paid off prematurely.

The following transactions allow you to adjust or waive the prepayment penalty fee. The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances screen for fee prepayment penalty Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following the transactions you perform.

To adjust a prepayment penalty

Transaction

Parameters

Adjustment Prepayment Penalty - Add

Txn Date Amount

Adjustment Prepayment Penalty - Subtract

Txn Date Amount

To waive a prepayment penalty

Transaction

Parameters

Waive Prepayment Penalty

Txn Date Amount

A.1.20 Escrow Payment

The following monetary transactions allow you to specify escrow payment to be billed to the customer each month. Rescheduling an escrow payment enables you to change the payment rate (and hence rate and term) and define when change will begin. The “txn date” parameter is when the new agreement starts.

The following transactions allow you to adjust or waive the escrow advance.

The adjustments will appears in the corresponding column of Customer Service screen’s Account Balances screen for escrow advance Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust escrow advance

Transaction

Parameters

Adjustment to escrow advance - add

Txn Date Amount

Adjustment to escrow advance - subtract

Txn Date Amount

To waive escrow advance

Transaction

Parameters

Waive Escrow Advance

Txn Date Amount

To reschedule an escrow payment

Transaction

Parameters

Reschedule Escrow Payment

Txn Date Amount

A.1.21 Escrow balance refund

If an account is paid off resulting in a positive (greater than $0) escrow balance or the last item being escrowed is removed resulting in a positive (greater than $0) escrow balance, then Oracle Financial Services Lending and Leasing refunds the escrow and creates a check requisition.

A.1.22 Pay Off Quote Fee

The PAYOFF QUOTE transaction on Maintenance screen includes the required parameter ASSESS PAYOFF QUOTE FEE. If you select Y, Oracle Financial Services Lending and Leasing assesses a payoff quote fee on Customer Service form’s Balances screen for Balance Type FEE PAYOFF QUOTE. The amount of the payoff quote fee is based on contract setup.

The following transactions allow you to adjust or waive the pay off quote fee.

The adjustments will appears in the corresponding column of Customer Service form’s Balances screen for FEE PAYOFF QUOTE Balance Type-- Waive, Adjusted (-), or Adjusted (+) -- depending on which of the following transactions you perform.

To adjust a pay off quote fee

Transaction

Parameters

Adjustment to Payoff Quote Fee - Add

Txn Date Amount

Adjustment to Payoff Quote Fee - Subtract

Txn Date Amount

To waive a pay off quote fee

Transaction

Parameters

Waive Payoff Quote Fee

Txn Date Amount

A.1.23 Nonperforming Accounts

Line of credit accounts can be placed in a nonperforming, or nonaccrual, condition. Once an account is set to a nonperforming condition, the system makes the following modifications and accounting entries:

The system’s general ledger (GL) is set up for the above items. There will be no impact on balances of the account (principal, interest, fee and expense) as a result of the above transactions.

To place an account in a nonperforming condition

Transaction

Parameters

Account Non Performing

Txn Date

Non Performing Description

The following transaction removes nonperforming condition on an account and reverses the nonperforming transactions explained above. General ledger entries for interest accrual, stopped during nonaccrual stage, resume.

To reverse a nonperforming condition

Transaction

Parameters

Resume Account Perform­ing

Txn Date

A.1.24 Convert a Precomputed (PC) Line of credit into a Simple Interest (SI) Line of credit

When converting a precomputed Line of credit into a simple interest Line of credit, Oracle Financial Services Lending and Leasing assumes the following default values:

The resulting ‘new’ simple interest Line of credit will have the same account number with details entered/computed above.

Caution: The converting a precomputed Line of credit into a simple interest Line of credit transaction can be performed only by closing the nonperforming condition.

To reschedule precomputed Line of credit to interest bearing Line of credit

Transaction

Parameters

Reschedule Pre-Compute Line of credit to Interest Bearing Line of credit

Txn Date

Reschedule Payment Start Date

Amount

Rate

Term

A.1.25 Trading of Accounts - Monetary Transactions

Following are the monetary transactions involved while processing Trading of Accounts. These processes are either posted automatically by external origination system or need to be posted manually in Servicing > Customer Service > Maintenance screen. For information about how Trading of Accounts is processed in OFSLL, refer to ‘Trading of Accounts’ chapter.

 

A.1.25.1 Trade Enquiry Transaction

Trade Enquiry monetary transaction is posted by external origination system to validate if an Account can be traded. This transaction provides details of total available Equity of an Account for a Specific Validation Date. However, the Trade Amount computation is configurable using User Defined Parameters defined in Setup > Administration > User Defined Parameters screen.

To post Trade Enquiry transaction

Transaction

Parameters

TRADE ENQUIRY

TXN DATE

TRADE ENQUIRY VALID UPTO DATE

TRADE ENQUIRY LTR PRINT

COMMENT

While posting the transaction,

On posting this transaction, system displays the response based on configurable calculation parameter definition defined for ‘Trade Equity’ (ACC_EQUITY_AMT) in User Defined Parameters screen. Only those definitions with valid selection criteria are consider for processing.

On processing the transaction, the Result section displays the following information:

On successful posting the transaction, a comment is posted on the Account indicating ACCOUNT TRADE EQUITY PROVIDED TO FOR AMOUNT USD <AMOUNT> VALID UPTO <DATE>.

A.1.25.2 Trade Transaction

Trade monetary transaction is posted by external origination system to Trade and transfer equity from an existing (old) Account to new Account. This transaction implicitly posts Equity-In transfer and Equity-Out transfer transactions on new and old accounts respectively.

Following are the different types of Trade transactions supported:

Type

Description

Upgrade

In this case, one existing (old) Account is upgraded to new Account.

Split

In this case, one existing (old) Account is upgraded to multiple new Accounts.

Combine

In this case, multiple old Accounts are upgraded to one new Account.

 

To post Trade transaction

Transaction

Parameters

TRADE

TXN DATE

PROCESS MASTER ACCOUNT

PROCESS LINKED ACCOUNT

VALIDATE COMMON CUSTOMER

COMMENT

While posting the transaction,

Note the following:

Trade transaction will be posted ‘Only if’ the resultant value of following 3 are similar:

In case of mismatch in any one of above, Trade transaction is not posted and instead TRADE MISMATCH transaction is automatically posted by the system with same transaction parameters on the existing (old) account along with a condition - EQUITY MISMATCH DURING TRADE.

In addition,

On successfully posting of Trade transaction,

A.1.25.3 Equity Out Transfer Transaction

‘Equity Out Transfer’ monetary transaction is automatically posted by the system to transfer Equity from existing (old) account to new account created as part of trade.

Equity Out transaction parameters

Transaction

Parameters

EQUITY OUT TRANS­FER

TXN DATE

ACCOUNT NBR

AMOUNT

COMMENT

TRADE TYPE

On successfully posting the transaction, the ‘Equity Out’ field is updated in Account Details > Trade Details screen and a comment is posted on the existing (old) account in the format ACCOUNT EQUITY OUT TRANSFERRED ON <DATE> TO ACCOUNT NUMBER <ACCOUNT NUMBER> WITH VALUE <VALUE>, < TRADE TYPE > AND <COMMENT>.

A.1.25.4 Equity In Transfer Transaction

‘Equity In Transfer’ monetary transaction is automatically posted by the system to update Equity to new account created as part of trade.

Equity In transaction parameters

Transaction

Parameters

EQUITY IN TRANSFER

TXN DATE

ACCOUNT NBR

AMOUNT

COMMENT

TRADE TYPE

On successfully posting the transaction, the ‘Equity In’ field is updated in Account Details > Trade Details screen and a comment is posted on the existing (old) account in the format ACCOUNT EQUITY IN RECEIVED ON <DATE> FROM ACCOUNT NUMBER <ACCOUNT NUMBER> WITH VALUE <VALUE>, <TRADE TYPE> AND <COMMENT>.

A.1.25.5 Trade Fix Transaction

You can rectify the equity mismatch for a failed Trade transaction and process the Equity transfer by posting TRADE FIX monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post Trade Fix transaction

Transaction

Parameters

TRADE FIX

TXN DATE

PROCESS MASTER ACCOUNT

PROCESS LINKED ACCOUNT

VALIDATE COMMON CUSTOMER

TRADE FIX REASON

COMMENT

This transaction is processed in the same workflow as similar to Trade Transaction. Refer to ‘Trade Transaction’ for details. In addition, you need to select the TRADE FIX REASON from the drop-down list while posting the transaction.

On successfully posting the transaction, a comment is posted on existing (old) account in the format ACCOUNT TRADED ON <DATE> WITH TOTAL TRADE EQUITY <VALUE> WITH <TRADE TYPE>, <TRADE FIX REASON> AND <COMMENT>.

A.1.25.6 Equity in Maintenance Transaction

You can override the ‘Equity In’ adjustments that are received in new account after Trade transaction by posting ‘EQUITY IN MAINTENANCE’ monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post Equity in Maintenance transaction

Transaction

Parameters

EQUITY IN MAINTE­NANCE

TXN DATE

AMOUNT

COMMENT

On successfully posting the transaction, the value specified in ‘Amount’ field is updated to ‘Equity In’ field in Trade Details sub tab of Account Details screen and a comment is posted on existing (old) account in the format ACCOUNT EQUITY IN MAINTAINED ON <DATE> WITH VALUE <VALUE>, <REASON> AND <COMMENT>.

A.1.26 Billing Cycle Change

You can change the billing cycle/statement of a Line of credit at any point of time during servicing by posting RESCHEDULE BILL CYCLE monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Note the following before posting the transaction:

To post Billing Cycle Change transaction

Transaction

Parameters

RESCHEDULE BILL CYCLE

TXN DATE

 

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associ­ated Accounts.

 

NEW BILLING

Select the billing frequency from drop-down list.

 

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.

However, this parameter has no relevance if the 'Process to Master Account' is not set to 'Y'.

 

PRE BILL DAYS

Specify the pre-bill days on account.

System displays an error if the PRE BILL DAYS is retained as zero ‘0’ (default value).

 

DUE DAY MIN

Specify the minimum due day to mark-up the due days limit on account to the required standard business rules.

System displays an error if the DUE DAY MIN is retained as zero ‘0’ (default value).

 

DUE DAY MAX

Specify the maximum due day to mark-up the due days limit on account to the required standard business rules.

System displays an error if the DUE DAY MAX is retained as zero ‘0’ (default value).

 

MAX DUE DAY CHANGE DAYS

Specify the total number of times due date change is per­mitted) on account. System performs a compatibility check for selected billing cycle.

System displays an error if the MAX DUE DAY CHANGE DAYS is retained as zero ‘0’ (default value).

 

RESCHEDULE PAYMENT START DATE

Select the rescheduled/next payment date from the adjoin­ing calendar. Ensure the date selected is not less than 'Last Due Date' (Current Due Date).

 

PAYMENT AMOUNT

If payment amount is specified, then system computes bill­ing change calculation considering system parameter. This is applicable for individual accounts.

Retaining as ‘0’ (default) allows system to auto-compute new payment amount during billing change calculation. Required for Master accounts.

This field has no relevance for line accounts.

 

TERM

Enter the number of payments. System displays an error if the term is retained as zero ‘0’ (default value).

This field has no relevance for line accounts.

 

RESIDUAL PERCENT REMAINING

Specify a value of residual percentage to be accounted in billing. This should not be greater than Account Residual percentage.

 

LATE CHARGE GRACE DAYS

Specify the number of grace days allowed during billing change calculation. Retaining as ‘0’ (default) does not make any changes on account.

 

LEASE EARLY TEMINATION

Specify the amount to be paid for early termination. Retain­ing as ‘0’ (default) does not make any changes on account.

 

COMMENTS

For detailed information on above fields validation, computation of other transactions, 'Billing Cycle Change' transaction validations, refer to OFSLL Release notes available in OTN library (https://docs.oracle.com/cd/F22291_01/references.htm).

While posting the transaction:

On successfully posting the transaction, system updates the billing changes to current/master account as defined and internally posts Due Date Change, Change Payment Amount, and Change Term transactions for new billing cycle to be established.

Billing Cycle Change Reversal

Reversal of ‘Reschedule Bill Cycle’ is allowed with following restrictions:

A.1.27 Capitalization Maintenance

Capitalization maintenance helps to define the capitalization parameters to capitalize the corresponding account balances to principal balance based on specific frequency. For example, you can capitalize the accumulated Interest or Late Fees to principal balance of the account.

During servicing, you can either enable and define new capitalization parameters for an account or modify / disable the pre-defined capitalization parameters at any point by posting CAPITALIZATION MAINTENANCE monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

However, note that capitalization is supported only for 'Active' Accounts.

To post Capitalization Maintenance transaction

Transaction

Parameters

CAPITALIZATION MAIN­TENANCE

TXN DATE

 

CAPITALIZE

Select either YES or NO (default) from drop-down list.

 

BALANCE

Select the type of balance to be capitalized from the drop-down list. Selecting ALL (default) capitalizes all the bal­ances maintained for the account.

 

FREQUENCY

Select the required capitalization frequency from the drop-down list. The list contains the following types of frequency:

- Based on specific intervals such as Monthly, Quarterly, Annual and so on.

- Based on contract Billing Frequency, Billing Date, or Due date.

- Specifically on every Month End.

Note: Selecting Balance Frequency option here has no rel­evance for capitalization.

 

CAP GRACE DAYS

Specify the grace days allowed in the frequency (minimum 0, maximum 31) before capitalizing the balances to account. This is also the deciding factor for executing the capitalization batch job which is based on Capitalization Frequency + Grace Days.

However, note that Grace Days are not accounted for Month End type of capitalization frequency and is ignored even if specified.

 

CAP TOLERANCE AMT

Specify the capitalization tolerance amount which is the minimum amount to qualify for capitalization. Any amount less than this is not considered for capitalization of bal­ances.

This helps to avoid capitalization of nominal or decimal amounts.

Note: There is no specific accounting maintained for non-capitalized decimals with reference to setup.

 

CAPITALIZE AMT TILL DATE

Select either YES or NO (default) from the drop-down list.

- Yes - to capitalize the balance amount till date and con­tinue capitalization based on defined parameters.

- No - to capitalize the balance amount till date and stop capitalization.

NOTE: This parameter is useful only when the capitaliza­tion preference is changed from Y to N during servicing, by posting 'Capitalization Maintenance' transaction and if the capitalization was enabled during origination. For other combinations, this parameter is ignored for processing.

 

CAPITALIZATION START DATE (INCLUDING GRACE DAYS)

Select the next capitalization date from the adjoining calen­dar which by default includes the CAP GRACE DAYS before triggering the balance capitalization.

On successfully posting the transaction, system deducts the corresponding balance amount and adds to Advance / Principal or Lease receivable balance based on the defined frequency.

Accordingly, as part of capitalization process two transactions are posted on the account and the same can be viewed in Customer Service > Transaction History > Transactions tab. Also, two entries are posted in Customer Service > Balances tab indicating the balance deduction in Capitalized (-) column and principal addition in Capitalized (+) column respectively.

A.1.28 Cycle Based Late Fee Adjustment / Waiver

Late fee is the amount charged when payment is not made within the grace period or by the day after payment is due. The due date is determined by the contract.

Accordingly, the Cycle Based Late Fee Adjustment / Waiver is required to be done when such late fee corrections are to be posted on the account. This can be done during servicing by posting the following types of monetary transactions in Customer Service > Maintenance > Transaction Batch Information section.

To post Adjustment / Waive Maintenance transaction

Transaction

Parameters

ADJUSTMENT TO CYCLE BASED COLLECTION LATE FEE-ADD

ADJUSTMENT TO CYCLE BASED COLLECTION LATE FEE-SUBTRACT

WAIVE CYCLE BASED COLLECTION LATE FEE

ADJUSTMENT TO CYCLE BASED LATE FEE-ADD

ADJUSTMENT TO CYCLE BASED LATE FEE-SUBTRACT

WAIVE CYCLE BASED LATE FEE

TXN DATE

Select the transaction date from adjoining calendar.

AMOUNT

Specify the amount to be adjusted / waived on the account.

A.1.29 Fee Consolidation Maintenance

You can update and maintain Fee Consolidation to an Account during Servicing and Collection stage by posting ‘FEE CONSOLIDATION MAINTENANCE’ monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before posting the transaction, note that:

While posting the fee consolidation on executing the scheduled batch jobs, the processing is done based on following matrix:

Flag

Master Account (M1)

Associated Account (A1)

Action

Late Charge at Mas­ter Account

Y

Y

Loop through Master and Associated Accounts, Post Late Charge at Master Account and a Zero amount Late Charge transaction at Associated Account.

Y

N

Loop through Master and Associated Accounts to find out that there are no Associated Account with fee at master flag = Y. Then consider only the Mas­ter Account Due Amount to calculate fee According to Fee calculation Method.

N

N

Don’t loop through Master and Associated, Post Late Charge at Master and Associated Based on the Fee Configuration at respective account >Con­tracts.

N

Y

Don’t loop through Master and Associated, Post Late Charge at Master and Associated Based on the Fee Configuration at respective account >Con­tracts.

To post Fee Consolidation Maintenance transaction

Transaction

Parameters

FEE CONSOLIDATION MAINTENANCE

TXN DATE

Select the transaction date from adjoining calendar.

 

LATE CHARGE AT MASTER ACCOUNT

Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate the late charge assess­ment at master account level.

 

LATE CHARGE GRACE DAYS

Specify the number of grace days allowed before late charge is assessed on the account.

 

CYCLE BASED COLLECTION LATE FEE AT MASTER ACCOUNT

Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate the cycle based collection late fee assessment at master account level.

 

CYCLE BASED COLLECTION LATE FEE GRACE DAYS

Specify the number of grace days allowed before cycle based fee is assessed on the account. This field is enabled only if the Cycle Based Collection Late Fee option is checked above.

 

CYCLE BASED LATE FEE AT MASTER ACCOUNT

Select either Yes or No from the drop-down list. Selecting ‘Yes’ allows system to consolidate cycle based late fee assessment at master account level.

 

CYCLE BASED LATE FEE GRACE DAYS

Specify the number of grace days allowed before cycle based late fee is assessed on the account.

 

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and all Asso­ciated Accounts.

 

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on accounts belonging to same product type and selecting ‘No’ posts the transaction to ALL accounts.

 

VALIDATE PORTFOLIO COMPANY

Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account belongs to the same portfolio company.

System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be different for both accounts during validation.

 

REASON

Selected the appropriate reason code for posting this transaction from the drop-down list.

On posting the transaction, system updates the respective indicators under ‘Fee Consolidation’ header in Customer Service > Contract screen.

A.2 Nonmonetary Transactions

This section catalogues the transaction codes and parameters required to complete the following nonmonetary tasks for Line of credit:

A.2.1 Customer/Business Name Maintenance

You can update and change a customer’s or Business name.

To update a customer’s name

Transaction

Parameters

Customer Name Maintenance

Txn Date

Relation Type Code

Customer First Name

Customer Middle Name

Customer Last Name

Customer Generation

Code

To update business name

Transaction

Parameters

BUSINESS NAME MAINTENANCE

Txn Date

BUSINESS NAME

LEGAL NAME

Here, the legal name is register name of the business and can be the business name itself.

The new details appear throughout the system; for example, in Customer Service screen’s Customer(s) section and Customer Details screen’s Customer section.

A.2.2 Customer Details Maintenance

You can update and change the following details regarding a customer: social security number, marital status, disability indicator, driving license number, number of dependants, and email address.

To change other details about a customer

Transaction

Parameters

Customer Maintenance

Txn Date

Relation Type Code

Customer SSN

Customer Marital Status Code

Customer Disability Indicator

Customer Driving License Number

Customer Number of Dependents

Customer Email Address 1

Customer Birth Date

Customer Gender Code

Customer Language Code

Customer Driving Licence State Code

Customer Time Zone

Payment Hierarchy

Note

The payment hierarchy is auto-populated by the system based on new/existing customer details and the same can be modified. For more information, refer to Payment Hierarchy field details in Customer sub tab section.

The new details appear throughout the system.

A.2.3 Skipped Customers/Business

When a customer/business cannot be located, the system enables you to mark that customer/business as “skipped” (as in, “the customer/business is a skipped debtor”) Marking a customer/Business as skipped indicates that the customer’s/business whereabouts are unknown.

To mark a customer as “skipped”

Transaction

Parameters

Customer Skip

Txn Date

Relation Type Code

Customer Skip Indicator

To mark a business as “skipped”

Transaction

Parameters

Business Skip

Txn Date

Business Skip Indicator

The Skip box is selected on the Customer Service screen’s Customer/Business Details tab.

To remove the Skip indicator, follow the above procedure and update the ‘CUSTOMER/BUSINESS SKIP INDICATOR’ as ‘NO’.

A.2.4 Mark Customer as Deceased

You can mark a particular customer as deceased by posting a non-monetary transaction. Marking a customer as deceased indicates that the 'Account holder is deceased' and this condition is posted on the account and an Alert is populated in Comments tab and Summary tab. Also when a particular customer is marked as deceased, you can change the permission to call the customer as “No” on all accounts and contacts where the customer is attached.

To mark a customer as “deceased”

Transaction

Parameters

MARK CUSTOMER AS DECEASED

DECEASED DATE

TRANSACTION DATE

 

RELATION TYPE CODE

 

REMOVE PERMISSION TO CALL

 

You can select the ‘Deceased Date’ and ‘Transaction Date’ (last transaction date) from the adjoining calendar. Select the ‘Relation Type Code’ and ‘Remove Permission To Call’ (as ‘Yes’) from the drop-down list.

System identifies all the related accounts based on Customer ID and marks ‘the customer deceased date’ on all accounts (primary or joint holder) held by the customer. If the transaction is successful, a confirmation message is displayed in the Results section displaying all the customer accounts on which this status is posted. Also a comment is posted on all accounts when the ‘Permission to Call’ status is changed.

The Customer Deceased Date is also indicated on the Customer Details screen’s Military Service section.

A.2.5 Privacy Opt-Out Indicator

You can change the customer’s/Business Privacy information sharing preference (Opt-Out indicators) along with other choice indicators of Insurance, Share Credit and Marketing preferences by posting the following nonmonetary transaction parameter.

Customer:

Transaction Code: CUS_PRIVACY_INFO

Description: CUSTOMER OPT-OUT PREFERENCES (PRIVACY OPT-OUT)

To change the customer’s privacy opt-out indicators

Transaction

Parameters

Customer Privacy Info Sharing Preference

Transaction Date

Relation Type Code

Privacy Optout

Insurance Optout

Share Credit Optout

Marketing Optout

Business:

Transaction Code: BUS_PRIVACY_INFO

Description: BUSINESS OPT-OUT PREFERENCES (PRIVACY OPT-OUT)

To change the business privacy opt-out indicators

Transaction

Parameters

BUSINESS OPT-OUT PREFERENCES (PRI­VACY OPT-OUT)

Transaction Date

Privacy Optout

Insurance Optout

Share Credit Optout

Marketing Optout

The customer’s Privacy information sharing preferences are updated on the Customer Service screen’s Customer/Business Details tab.

To remove the customer’s Privacy information sharing preferences, follow above procedure. However, you can also type N in the CUSTOMER STOP CORRESPONDENCE INDICATOR parameter.

A.2.6 Customer/Business Correspondence (stopping)

You can choose at any time to stop correspondence to a customer/business. When you do so, the customer/business will receive no correspondence of any kind from the system.

There is also a provision to stop correspondence at individual account level. For more information, refer ‘Stop Correspondence at Account Level’ section.

To stop correspondence with a customer

Transaction

Parameters

Customer Stop Correspondence

Txn Data

Relation Type Code

Customer Stop Corr Indicator

To stop correspondence with a business

Transaction

Parameters

Business Stop Correspondence

Txn Data

Business Stop Corr Indicator

The Stop Correspondence box is selected on the Customer Service screen’s Customer/Business Details tab.

To remove the Stop Correspondence indicator, follow the above procedure and update the ‘CUSTOMER/BUSINESS STOP CORR INDICATOR’ as ‘NO’.

A.2.7 Financed Insurance (modifying)

You can change other insurance details entered on the INSURANCE ADDITION transaction with nonmonetary INSURANCE DETAILS MODIFICATION transaction. The changed insurance information can be viewed on Customer Service screen’s Insurances screen.

Note

In case any issues on existing Line of credit accounts, you can back port this functionality. Contact your account manager.

Transaction

Parameters

Insurance Modification

Txn Date

Effective Date

Insurance Type

Policy Effective Date Com­pany Name

Phone # 1

Extn # 1

Phone # 2

Extn # 2

Policy #

Expiration Date

Primary Beneficiary

Secondary Beneficiary

Refund Amount Received

Full Refund Received

Comment

A.2.8 ACH Maintenance

The ACH maintenance transaction is for updating the existing ACH Banks details and not to define a new Ach Bank. The transaction is effective provided the ACH account no, ACH routing no, account type are matching with the existing Ach Banks details. On successful posting, the confirmation number will be generated.

To update the existing ACH bank details

Transaction

Parameters

ACH Maintenance

and

NEW ACH MAINTE­NANCE

and

ACH ONE TIME PHONE PAY

ACH Account Number

ACH Account Type Code

ACH Payment Frequency Code

ACH Status Code

ACH Bank Name

Bank City

Bank State

ACH Bank Routing Number

ACH Reference Number

Payment Mode

Name as it Appears on Account

ACH Default Indicator

ACH End Date

ACH Payment Amount

ACH Payment Amount Excess

ACH Payment Day

Phone Pay Fee

ACH Fee Indicator

ACH Start Date

Debit Date

Txn Date

Note that for an active Recurring ACH record, ensure that the payment mode is selected as AUTOPAY and for an AUTO PAY type of Payment Mode, ensure that at least one active ACH record exist.

This information appears in the ACH section of the Account Details screen.

A.2.9 Stop an ACH

To stop an ACH for an account

Transaction

Parameters

Stop ACH Maintenance

Txn Date

Oracle Financial Services Lending and Leasing clears the information on the ACH section of the Account Details screen.

A.2.10 Statement Reprinting (batch only)

You can reprint a statement of account activity by defining the starting and closing dates included within the statement.

To reprint a statement

Transaction

Parameters

Statement Reprint Mainte­nance

Txn Date

Statement Closing Date

A.2.11 Add ACH Bank

You can add a new ach bank. This enables the customer to make a single payment from more than one bank or monthly payments from different banks. On successful posting, the confirmation number will be generated.

To add a new ACH bank

Transaction

Parameters

ADD ACH BANK

ACH Account Number

ACH Account Type Code

ACH Payment Frequency Code

ACH Status Code

ACH Bank Name

ACH Bank Routing Number

ACH Default Indicator

ACH End Date

ACH Payment Amount

ACH Payment Amount Excess

A.2.12 Post Dated Checks

You can add or stop servicing of accounts with PDC as a repayment method.

The POST DATED CHEQUE MAINTENANCE transaction enables you to switch an account to the post dated check method of repayment.

To add post dated checks as a method of repayment

Transaction

Parameters

Post Dated Cheque Maintenance

Txn Date

PDC Type

pdc Check Number

pdc Check Date

pdc No Of Checks

pdc Check Amount

pdc Bank Routing Number

pdc Account Type

pdc Account Number

pdc Bank Name

pdc Bank Branch Name

pdc Docket Code

pdc Comments

pdc Frequency

The STOP POST DATED CHEQUE MAINTENANCE transaction stops processing the payments on an account using Post dated checks. Once this transaction is posted, status of all PDCs attached to a Line of credit account changes to VOID, indicating that the PDCs are of no use.

To stop post dated checks as a method of repayment

Transaction

Parameters

Stop Post Dated Cheque Maintenance

Txn Date

A.2.13 Coupon Book Maintenance (batch only)

In reordering coupon books, you will need supply the first date of new coupons, the new coupon start number, and number of new coupons to order.

To re-order coupon book (batch only)

Transaction

Parameters

Coupon Book Maintenance

Txn Date

Coupon First Payment Date

Coupon Start Number Coupon Count

To cancel the coupon book re-order before it is processed in the nightly batch, choose Void.

A.2.14 Extended Service Contract (ESC)

You can apply, cancel, or adjust a payment to an extended service contract.

To cancel or adjust an ESC

Transaction

Parameters

Warranty Maintenance

Txn Date

Insurance/Warranty Cancel Indicator

Insurance/Warranty Cancel Date

Insurance/Warranty Remaining Term

Insurance/Warranty Refund Amount Estimate

Insurance/Warranty Refund Amount Received

Insurance/Warranty

Full Refund Received Indicator

Insurance/Warranty Itemization Code

To apply a refund payment to an ESC

Transaction

Parameters

Warranty Payment Mainte­nance

Txn Date

Insurance/Warranty Refund Amount Received

Insurance/Warranty

Itemization Code

Insurance/Warranty Full Refund Received Indicator

Note

A Warranty Refund transaction posted or reversed on the Maintenance screen should be matched with a payment posting or reversal.

A.2.15 Insurance Maintenance

To cancel insurance (or reverse the insurance cancellation)

Transaction

Parameters

Insurance Mainte­nance

Txn Date

Insurance/Warranty Cancel Indicator

Insurance/Warranty Cancel Date

Insurance/Warranty Remaining Term

Insurance/Warranty Refund Amount Estimate

Insurance/Warranty Refund Amount Received

Insurance/Warranty Full Refund Received Indicator

Insurance/Warranty

Itemization Code

The above refers to the account insurance and not asset or collateral insurance. For example, ‘Credit Life and Disability’.

A.2.16 Escrow Information and Maintenance

The following nonmonetary transactions allow you to add a new tax or insurance escrow to an account.

To add new escrow insurance details

Transaction

Parameters

New Escrow Insurance Details

Escrow Type

Escrow Sub Type

Vendor #

Escrow Required (y/n)

Escrow Opt out (y/n)

Annual Disbursement Amount

Disbursement Rule

Transaction Date

Reference Account #

Insurance Policy #

Expiration Date

Maturity Date

Coverage Type

Coverage Term

Coverage Amount

Reason

Reference

To add new escrow tax details

Transaction

Parameters

New Escrow Tax Details

Escrow Type

Escrow Sub Type

Vendor #

Escrow Required (y/n)

Escrow Opt out (y/n)

Annual Disbursement Amount

Disbursement Rule

Transaction Date

Reference Account #

Property Tax Type

Reason

Reference

The following nonmonetary transactions allow you to update any of the escrow information regarding an existing tax and insurance.

To change insurance annual disbursement

Transaction

Parameters

Change Insurance Annual Disburse­ment

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Annual Disbursement

Amount

Reason

Reference

To change insurance disbursement plan

Transaction

Parameters

Change Insurance Disbursement Plan

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Disbursement Rule

Reason

Reference

To change escrow indicators of insurance

Transaction

Parameters

Change Escrow Indicators of Insur­ance

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Escrow Required (y/n)

Escrow Opt Out (y/n)

Reason

Reference

To change insurance expiration date

Transaction

Parameters

Change Insurance Expiration Date

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Expiration Date

Reason

Reference

To change insurance maturity date

Transaction

Parameters

Change Insurance Maturity Date

Escrow Type

Escrow Sub Type

Vendor #

Maturity Date

Reason

Reference

To change tax annual disbursement

Transaction

Parameters

Change Tax Annual Disbursement

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Annual Disbursement Amount

Reason

Reference

To change tax disbursement plan

Transaction

Parameters

Change Tax Disbursement Plan

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Disbursement Rule

Reason

Reference

To change escrow indicators of tax

Transaction

Parameters

Change Escrow Indicators of Tax

Escrow Type

Escrow Sub Type

Vendor #

Transaction Date

Escrow Required (y/n)

Escrow Opt Out (y/n)

Reason

Reference

A.2.17 Escrow Analysis Disbursements

The following nonmonetary transactions allow you to resume and stop escrow analysis and disbursements.

To resume escrow analysis

Transaction

Parameters

Resume Escrow Analysis

Transaction Date

Reason

Reference

To resume escrow disbursements

Transaction

Parameters

Resume Escrow Disbursements

Transaction Date

Reason

Reference

To stop escrow analysis

Transaction

Parameters

Stop Escrow Analysis

Transaction Date

Reason

Reference

To stop escrow disbursements

Transaction

Parameters

Stop Escrow Disburse­ments

Transaction Date

Reason

Reference

A.2.18 Insurance Payment Maintenance

To refund or adjust insurance

Transaction

Parameters

Insurance Payment Mainte­nance

Txn Date

Insurance/Warranty Refund Amount Received

Insurance/Warranty

Itemization Code

Insurance/Warranty For Full Refund Received

Note

The insurance refund posted or reversed on the Maintenance screen should be matched by a payment posting or reversal.

A.2.19 Adjust Dealer Compensation

The following two nonmonetary transactions allows you to adjust dealer compensation (add/subtract) in servicing stage itself for ‘Upfront and Upfront Month end methods’.

Transaction

Parameters

ADJUSTMENT TO COMPENSA­TION AMOUNT - ADD

COMPENSATION ADJUSTMENT AMOUNT

COMMENTS

Transaction

Parameters

ADJUSTMENT TO COMPENSA­TION AMOUNT - SUBTRACT

COMPENSATION ADJUSTMENT AMOUNT

COMMENTS

A.2.20 Add / Modify Account Contact References

The following two nonmonetary transactions allows you to either add or update contact references associated with an account.

Parameters to Add contract references:

Transaction

Parameters

Add contract references

TRANSACTION DATE

 

RELATIONSHIP TYPE CODE

 

NAME

 

COUNTRY CODE

 

ADDRESS 1

 

ADDRESS 2

 

ZIP CODE

 

CITY CODE

 

STATUS CODE

 

YEARS

 

MONTHS

 

PHONE # 1

 

EXTENSION PHONE # 1

 

PERMISION TO CALL IND #1

 

PHONE # 2

 

EXTENSION PHONE # 2

 

PERMISION TO CALL IND #2

 

COMMENT

Parameters to Modify contract references:

Transaction

Parameters

Modify contract references

TRANSACTION DATE

 

REFERENCE #

 

RELATIONSHIP TYPE CODE

 

NAME

 

COUNTRY CODE

 

ADDRESS 1

 

ADDRESS 2

 

ZIP CODE

 

CITY CODE

 

STATUS CODE

 

YEARS

 

MONTHS

 

PHONE # 1

 

EXTENSION PHONE # 1

 

PERMISION TO CALL IND #1

 

PHONE # 2

 

EXTENSION PHONE # 2

 

PERMISION TO CALL IND #2

 

COMMENT

A.2.21 Account Statement Preference Mode

You can post the following nonmonetary transactions to define the account statement preference mode as either EMAIL or PHYSICAL.

A.2.22 Cure Letter Date Maintenance

You can post the following nonmonetary transactions to update ‘Cure Letter’ details such as Start and Expiry date to the corresponding account. The posted details can be viewed in Customer Service > Account Details > Account Information tab.

A.2.23 Customer Credit Limit Transactions

In Oracle Financial Services Lending and Leasing, you can define Customer Credit Limit based on the customer credit worthiness or historical customer data and using this limit, applications can be funded up to the credit limit amount allowed.

The defined credit limit details can further be changed by posting appropriate non-monetary transaction. The ‘Transactions’ sub tab available in Servicing > Customer Credit Limit screen’s > Customer/Business tab allows you to post a set of non-monetary transactions to update specific customer credit limit details on the account. However, the same transactions can also be posted from Customer Service > Maintenance tab.

A.2.23.1 Customer Credit Limit Transactions

To update the customer credit limit details, post the following transactions:

Purpose

Transaction Code

Transaction Description

To increase the customer Max limit field by given amount.

CUS_CRLMT_IN­CREASE

CUSTOMER CREDIT LIMIT INCREASE

To decrease the customer Max limit field by given amount.

CUS_CRLMT_DE­CREASE

CUSTOMER CREDIT LIMIT DECREASE

To move given transaction amount from Hold amount to Cus­tomer Max limit field.

CUS_CRLMT_HOLD_­DECREASE

DECREASE CUSTOMER CREDIT LIMIT HOLD AMOUNT

To move given transaction amount from customer Max limit to HOLD amount field.

CUS_CRLMT_HOLD_INCREASE

INCREASE CUSTOMER CREDIT LIMIT HOLD AMOUNT

To move the given transaction amount from Max Limit field to suspended amount field.

CUS_CRLMT_SUS­PEND_INCREASE

INCREASE CUSTOMER CREDIT LIMIT SUS­PEND AMOUNT

To move the given transaction amount from suspended field to Max Limit amount field

CUS_CRLMT_SUS­PEND_ DECREASE

DECREASE CUSTOMER CREDIT LIMIT SUS­PEND AMOUNT

For the above transactions, following parameters are to be defined:

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.2 Business Credit Limit Transactions

To update the business credit limit details, post the following transactions:

Purpose

Transaction Code

Transaction Description

To increase the business Max limit field by given amount.

BUS_CRLMT_IN­CREASE

BUSINESS CREDIT LIMIT INCREASE

To decrease the business Max limit field by given amount.

BUS_CRLMT_DE­CREASE

BUSINESS CREDIT LIMIT DECREASE

To move given transaction amount from Hold amount to busi­ness Max limit field.

BUS_CRLMT_HOLD_­DECREASE

DECREASE BUSINESS CREDIT LIMIT HOLD AMOUNT

To move given transaction amount from business Max limit to HOLD amount field.

BUS_CRLMT_HOLD_INCREASE

INCREASE BUSINESS CREDIT LIMIT HOLD AMOUNT

To move the given transaction amount from Max Limit field to suspended amount field.

BUS_CRLMT_SUS­PEND_INCREASE

INCREASE BUSINESS CREDIT LIMIT SUS­PEND AMOUNT

To move the given transaction amount from suspended field to Max Limit amount field

BUS_CRLMT_SUS­PEND_DECREASE

DECREASE BUSINESS CREDIT LIMIT SUS­PEND AMOUNT

For the above transactions, following parameters are to be defined:

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.3 Customer/Business Credit Limit Maintenance

To adjust the Grade, Late Charge, or Limit Expiry details of a defined credit limit, you can post ‘CUSTOMER/BUSINESS CREDIT LIMIT MAINTENANCE’ transaction:

On successful posting of the transaction, a comment is posted indicating the amount increased / decreased from old value to new value.

A.2.23.4 Customer/Business Address Maintenance

To add/update Customer/Business address details into the following tabs, you can post ‘ADD CUSTOMER/BUSINESS ADDRESS PHONE’ transaction.

Also, note that if the address details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.23.5 Customer/Business Telecom Maintenance

To add Customer/Business Telecom details into the following tabs, you can post ‘ADD CUSTOMER TELECOM / ADD BUSINESS TELECOM’ transaction.

To update Customer / Business Telecom details into the following tabs, you can post CUSTOMER TELECOM MAINTENANCE / BUSINESS TELECOM MAINTENANCE transactions.

Also, note that if the Telecom details are added or updated directly from the above tabs, system automatically posts the below transaction.

On successfully posting the transaction, a confirmation message is displayed in Result section and the phone details are updated to Customer Service > Customer/Business Details screen. This also serves as primary communication for business if the ‘Permission to Call Indicator’ is ‘Yes’.

A.2.23.6 Business Partners Maintenance

To add/maintain business partner details into the following tabs, you can post ‘ADD BUSINESS PARTNERS’ or ‘BUSINESS PARTNERS MAINTENANCE’ transactions.

Also, note that if the business partner details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.23.7 Business Affiliates Maintenance

To add/maintain business affiliates details into the following tabs, you can post ‘ADD BUSINESS AFFILIATES’ or ‘BUSINESS AFFILIATES MAINTENANCE’ transactions.

Also, note that if the Affiliates details are added or updated directly from the above tabs, system automatically posts the below transaction.

A.2.24 Add Existing Customer to Account

You can attach an existing customer details maintained in the system to an account by posting ‘ADD EXISTING CUSTOMER’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

While posting the transaction, you can add a customer linked to another account but with different SSN and Relationship type other than the existing relation mapped to the account. However, system does not allow to attach those Customer details which are marked as either ‘Deceased’ or ‘Bankrupt’.

To add existing customer

Transaction

Parameters

ADD EXISTING CUSTOMER

TXN DATE

CUSTOMER NUMBER

RELATION TYPE CODE

COMMENTS

The transaction date has to be the current system date and is auto populated by default. Enter the Customer Number and select the Relation Type Code from the drop-down list. You can specify additional information (if any) as a comment and click ‘Post’.

On successfully posting the transaction, a confirmation message is displayed in Result section. Also, if a second customer is added to a single customer account, the ‘joint’ check box is selected indicating it as joint account thereafter.

Note

Customer addition to GRI linked accounts are to be handled manually. Also if there is a ‘Customer Credit Limit’ defined on the account, the credit limit share of newly added cus­tomer has to be defined.

A.2.25 Add/Update Business Customer Details

You can add new business details to an account and/or update the existing business details by posting the following non monetary transactions:

Adding or Updating Business details is also supported from Customer Details > Business tab. While posting the above non monetary transactions, you can define the parameters either by selecting from the drop-down list/calendar or specifying the details in free text field. For more information, refer Business sub tab section.

New business details can be added even after an account is created and is usually done in case when the existing business is taken over by another business. When you add new business or update existing details and save the record, the same becomes the current/primary business of the customer and the current indicator is set to ‘Y’ by default.

To add new business details

Transaction

Parameters

NEW BUSINESS MAINTENANCE

TXN DATE

ORGANIZATION TYPE

BUSINESS TYPE

BUSINESS CATEGORY

BUSINESS NAME

LEGAL NAME

TAX ID#

START DATE

CURR NO OF EMPLOYEES

NUMBER OF EMPLOYEES

CONTACT PERSON

BANK NAME

BUSINESS BANK ACCOUNT NUMBER

AVG CHECKING BALANCE

NUMBER OF LOCATIONS

MANAGEMENT SINCE

PAYMENT HIERARCHY

BUSINESS TIME ZONE

BUSINESS SKIP INDICATOR

BUSINESS STOP CORR INDICATOR

BUSINESS ENABLED INDICATOR

PRIVACY OPTOUT

BUSINESS EMAIL ADDRESS1

Note

The above transaction is supported only for Business accounts and if the same is posted on to a non-business account, system displays an error as ‘Cannot link/add business de­tails to Individual Account’.

To update existing business details

Transaction

Parameters

BUSINESS MAINTENANCE

TXN DATE

ORGANIZATION TYPE

BUSINESS TYPE

BUSINESS NAME

LEGAL NAME

TAX ID#

START DATE

CURR NO OF EMPLOYEES

NUMBER OF EMPLOYEES

CONTACT PERSON

BANK NAME

BUSINESS BANK ACCOUNT NUMBER

AVG CHECKING BALANCE

NUMBER OF LOCATIONS

MANAGEMENT SINCE

CATEGORY CODE

PAYMENT HIERARCHY

BUSINESS TIME ZONE

REASON CODE

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Details > Business tab.

A.2.26 Rescission Transaction to Void Account

You can void an account immediately after funding or even during the Servicing stage due to unforeseen circumstances by posting ‘ACC_RESCISSION’ - RESCISSION ACCOUNT non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

The statuses for which the transaction is supported depends on the setup configuration which includes the access for REVERSE button in transaction history for ACTIVE transaction.

However, note that:

To rescission a customer linked account

Transaction

Parameters

ACC_RESCISSION

(RESCISSION ACCOUNT)

TXN DATE

Select the transaction date as the current system date from the adjoining calendar.

 

PROCESS MASTER ACCOUNT

If selected as ‘YES’, then rescission transaction is automatically posted to corresponding Master account. If selected as ‘No’, then rescission trans­action is automatically posted to current account.

 

REASON CODE

Select the Reason Code as one of the following from the drop-down list:

- TRADE

- GRADE

- STATUTORY RESCISSION

- LATE RESCISSION

 

COMMENTS

Provide additional information as comments (if any).

 

PROCESS LINKED ACCOUNTS

If selected as ‘YES’, then rescission transaction is automatically posted to current account and its Linked Account(s).

 

PROCESS MASTER ASSOCIATED ACCOUNTS

If selected as ‘YES’, then rescission transaction is automatically posted to corresponding Master account and its associated account(s).

However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

 

PROCESS ALL ACCOUNTS BASED ON THE SALES ORDER NUMBER

If selected as ‘YES’, then rescission transaction is automatically posted to void all corresponding account(s) which are having the same Sales Order number as that of current account where this trans­action is being posted.

However before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

 

PROCESS ALL ACCOUNTS BASED ON THE AGREEMENT NUMBER

If selected as ‘YES’, then rescission transaction is automatically posted to void all corresponding account(s) which are having the same Agreement number as that of current account where this trans­action is being posted. However, Reversal of the transaction is to be done at each individual account.

Before posting, system considers the value defined for other parameters. See section, ‘Processing with Combination of Transaction Parameters’.

A.2.26.1 Processing with Combination of Transaction Parameters

Refer to the below table to know how system processes the transaction with the combination of above parameters.

PROCESS MASTER ASSOCIATED ACCOUNTS

Process Same Sales Order Accounts

Process Same Agreement Number Accounts

Priority

N

N

Y

Transaction is posted to accounts which are having same agree­ment number.

If there is no Agreement # found on account where this transac­tion is posting, system displays an error.

N

Y

N

Transaction is posted to accounts which are having same Sales Order number.

Y

Y

Y

Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the other two parameters.

Y

N

N

Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter.

Y

Y

N

Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the Process Same Sales Order Accounts parameter.

Y

N

Y

Transaction is posted to accounts based on Process Master Associ­ated Accounts parameter ignoring the Process Same Agreement # Accounts parameter.

N

Y

Y

Transaction is posted to all those accounts having same Sales Order number and same Agree­ment number.

Click ‘Post’. On posting the transaction, system posts 'REVERSE ACTIVE' transaction along with following changes:

A comment is posted on rescission account in the format RESCINDED ON <DATE> FOR THE <REASON> AND <COMMENT>.

Note

If rescission transaction is posted on Traded accounts, system automatically performs cer­tain actions on existing (old) account and new accounts. For more information, refer to ‘Trade Reversal/Rescission and Charge-off of Account’ section in Appendix: Trading of Accounts chapter.

A.2.27 Add Asset to Account

In addition to swap the asset linked to an account, you can add non primary Asset/Collateral to an Account during Servicing and Collection stage by posting ‘ADD NEW ASSET’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Any collateral with status NEW, INACTIVE and RELEASED can be added through this transaction and the status of the Asset is set ACTIVE by default. If there is already an asset associated to an account or if this is the first one, the new asset is added with Primary indicator as ‘N’ which can to be manually changed in Servicing > Customer Service > Collateral > Vehicle tab.

To add asset to account

Transaction

Parameters

ADD NEW ASSET

NEW ASSET NUMBER

COMMENTS

While posting the transaction, you need to specify the New Asset Number. enter additional details (if any) as Comments and select the Reason Code from the drop-down list. Click ‘Post’.

On successfully posting the transaction, a confirmation message is displayed and a comment is posted on the account indicating ‘NEW COLLATERAL ADDED - ASSET NBR:XXX, PRIMARY IND: N’. You can view and further updated the asset details in Servicing > Customer Service > Collateral > Vehicle tab.

A.2.28 Customer / Business Credit Score Update

You can regularly update and store the credit score of a Customer and Business accounts maintained in the system by posting CUSTOMER CREDIT SCORE UPDATE and BUSINESS CREDIT SCORE UPDATE non-monetary transactions in Customer Service > Maintenance > Transaction Batch Information section.

Customer/Business Credit Score is a numeric summary of credit history compiled by the three major credit bureaus - Equifax, Trans Union, and Experian. This is obtained during Credit bureau pull and is one of the indicator for a Customer/Business account in the entire credit report.

Note

On posting ‘CUSTOMER CREDIT SCORE UPDATE’ transaction on any customer ac­count, system automatically posts the transaction to all the linked accounts of that custom­er.

To update customer/business score

Transaction

Parameters

CUSTOMER CREDIT SCORE UPDATE

CUS_CRED­IT_SCORE_MAINT

or

BUSINESS CREDIT SCORE UPDATE

BUS_CRED­IT_SCORE_MAINT

TXN DATE

Select the transaction date from adjoining calendar.

SCORE RECIEVED DATE

Select the date when the score was received from credit bureau.

RELATION TYPE CODE (Applicable only for customer score update)

Select the account relation type from the drop-down list. The list displays only those relationship types which are attached to account and are enabled (excluding deceased customer rela­tions).

SOURCE CODE

Select the credit bureau from where the customer/business credit score is received from the drop-down list. The list is popu­lated based on the values maintained in CRB_SOURCE_CD lookup code.

SCORE

Enter the customer/business credit score value.

REFERENCE NUMBER

Enter the reference number associated with the credit score.

REASON CODE

Select the reason for posting this transaction from the drop-down list.

COMMENTS

Additional information if any.

On successfully posting the transaction, a confirmation message is displayed in Result section and the record is captured in Customer Service > Customer Details > Customer/Business > Customer/Business Score tab.

A.2.29 Master Account Maintenance

While funding an application in Origination, there is option to categorize the current application to be considered as ‘Master Account’ or link the current application to another existing master account in the system after funding. The selected option in Origination > Funding screen are propagated to Servicing. In Servicing, you can further maintain the linking of associated accounts to Master Account with following option:

The above actions can be performed by posting ‘MASTER ACCOUNT MAINTENANCE’ (ACC_MASTER_ACCOUNT_MAINT) non-monetary transaction from Customer Service > Maintenance > Transaction Batch Information section.

To post Master Account Maintenance transaction

Transaction

Parameters

MASTER ACCOUNT MAINTENANCE

ACC_MASTER_AC­COUNT_MAINT

TXN DATE

Select the transaction posting date from the adjoining calendar.

ACCOUNT NUMBER

Enter the account number which is to be Attached / Moved /Remove to/from a Master Account.

Ensure that the current customer is linked to that account. Sys­tem displays an error if there is a mismatch or an invalid account number is entered.

MASTER ACCOUNT NUMBER

Enter the Master Account number to which the current account is to be linked.

MASTER ACCOUNT MAINTENANCE ACTION TYPE

Select the action type to be performed from the drop-down list. You can select ADD / UPDATE / REMOVE to modify linking of current account to / from selected Master Account.

VALIDATE COMMON CUSTOMER

Select either Yes or No from the drop-down list to indicate the system to validate if there are any common customers between the current selected Account and Master Account.

System does not allow to post the transaction if this option is selected as Yes and there are no common customer found dur­ing validation.

VALIDATE BILLING CYCLE AND DUE DATE

Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account have the same Billing Cycle and Due Day.

System does not allow to post the transaction if this option is selected as Yes and the Billing Cycle and Due Day is found to be different during validation.

 

VALIDATE PORTFOLIO COMPANY

Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Master Account belongs to the same portfolio company.

System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be differ­ent for both accounts during validation.

PROCESS LINKED ACCOUNTS

Select either Yes or No from the drop-down list.

If the parameters is set to ‘Y’ while posting the transaction from Master/Linked/Associated Account(s), then based on the Main­tenance Action Type parameter selected as Add / Update / Remove, system Adds, Updates, or Removes the Master Account # to Associated Account and its Linked Account respec­tively.

On posting the transaction a comment is posted in Linked Account indicating ‘MASTER ACCOUNT # ADDED/REMOVED or UPDATED FROM {OLD MASTER ACCOUNT #} TO {NEW MASTER ACCOUNT #}’.

Note: This parameter has no significance if the other parameter ‘Process Master Associated Accounts’ is set to Y since system already processes all the Associated Accounts of the Master Account (Assuming Linked Account is also one of the associ­ated account of Master).

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ posts the transaction to Current Account.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to associated accounts where Product Type is equal to Current Account Product Type where this trans­action is posted and selecting ‘No’ posts the transaction to all the Accounts under a Master Account.

REASON CODE

Selected the appropriate reason code for posting this transac­tion from the drop-down list.

COMMENTS

Additional information (if any).

On successfully posting the transaction, a comment is posted on all involved accounts i.e. Master Account and Associated Account. For ‘Add’ transaction new Master Account # is updated and for ‘Update’ transaction, the existing Master Account # is replaced with Account # provided in Transaction Parameters.

In case of an error, the transaction is rolled-back from all the accounts.

Note

If the primary customer of Master Account or linked account is deceased, on replacing the next primary account-relation, the accounts under decease customer have to be updated to new customer Master Accounts manually.

A.2.30 Master Account - Statement Consolidation Indicator Maintenance

While funding an application in Origination, there is a ‘Statement Consolidation’ option to indicate if the system needs to generate consolidated billing statement at Master Account level along with details of all the associated accounts with same billing cycle and due day. If selected in Origination > Funding screen, the same option is propagated to Servicing.

The Statement Consolidation indicator can also be changed in Servicing to either Yes or No by posting ‘STATEMENT CONSOLIDATION INDICATOR MAINTENANCE’ (ACC_STMT_CONSOLIDATE_MAINT) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section to facilitate consolidated statement generation at Master Account level.

To update Statement Consolidation indicator

Transaction

Parameters

STATEMENT CONSOLIDA­TION INDICATOR MAINTE­NANCE

ACC_STMT_CONSOLI­DATE_MAINT

TXN DATE

Select the transaction posting date from the adjoining cal­endar.

STATEMENT CONSOLIDATION INDICATOR

Select either Yes or No from the drop-down list to update the Statement Consolidation indicator flag in Customer Service > Account Details > Other section.

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associ­ated Accounts and selecting ‘No’ posts the transaction to Current Account.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to associated accounts where Product Type is equal to Current Account Product Type where this transaction is posted and selecting ‘No’ posts the transaction to all the Accounts under a Master Account.

REASON CODE

Selected the appropriate reason code for posting this transaction from the drop-down list.

COMMENTS

Additional information (if any).

On successfully posting the transaction, the Statement Consolidation indicator is updated in Customer Service > Account Details, ‘Others’ section.

A.2.31 Add Existing Business to Account

You can attach an existing business details maintained in the system to an account by posting ‘ADD EXISTING BUSINESS’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

While posting the transaction, you need to enter the existing Business number which is previously not mapped to any account in the system. However, system does not allow to attach those business details which are marked as ‘Bankrupt’.

To add existing business

Transaction

Parameters

ADD EXISTING BUSINESS

TXN DATE

EXISTING BUSINESS NUMBER

The transaction date has to be the current system date. On successfully posting the transaction, a confirmation message is displayed in Result section.

A.2.32 Add Business Phone Details

You can update phone details an existing business account maintained in the system to an account by posting ‘BUSINESS PHONE MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add business phone details

Transaction

Parameters

BUSINESS PHONE MAINTE­NANCE

TXN DATE

ADDRESS PHONE

ADDRESS TYPE

PERMISSION TO CALL IND

On successfully posting the transaction, a confirmation message is displayed in Result section and the phone details are updated to Customer Service > Business Details screen. This also serves as primary communication for business if the ‘Permission to Call Indicator’ is ‘Yes’.

A.2.33 Customer/Business Address Confirmation

You can confirm a Customer/Business address that is updated in the system as verified by posting CUSTOMER ADDRESS CONFIRMATION / BUSINESS ADDRESS CONFIRMATION non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To confirm customer / business address

Transaction

Parameters

CUSTOMER ADDRESS CON­FIRMATION (CUS_CON_ADR_­MAINT) or

BUSINESS ADDRESS CONFIR­MATION (BUS_CON_ADR_­MAINT)

TXN DATE

RELATION TYPE CODE (Applicable for Customer address)

ADR ADDRESS TYPE CODE or ADDRESS TYPE

CONFIRMED ADDRESS INDICATOR

On successfully posting the transaction, a confirmation message is displayed in Result section and the ‘Confirmed’ field is checked in Customer Service > Customer/Business Details > Address Information section.

A.2.34 Trading of Accounts - Non-Monetary Transactions

Following are the non-monetary transactions involved while processing Trading of Accounts.

A.2.34.1 Add / Update Trade Details Transaction

If a Trade transaction has failed during Equity Validation, the same can be manually corrected by adding or updating entries into Trade Details Table and adjust the ‘Equity Transfer Amount’ in existing (old) account maintained in the system. This can be done by posting ‘ADD/UPDATE TRADE DETAILS’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add entries to Trade Details Table

Transaction

Parameters

ADD TRADE TRANSACTION DETAILS

-or-

UPDATE TRADE DETAILS

TXN DATE

AMOUNT

ACCOUNT NUMBER

TRADE TYPE

COMMENTS

While posting the above transaction, ensure that a valid Destination account or Target (new) account number is entered. For more details on Trade Type, refer to ‘Trade Transaction’ section.

On successfully posting the transaction, a confirmation message is displayed in Result section and a comment is posted on the account in the following format - TRADE DETAILS ADDED/UPDATED ON <DATE> WITH TO <ACCOUNT NBR>, TRADE AMOUNT <VALUE>, TRADE TYPE AS <TRADE TYPE> AND <COMMENT>.

A.2.34.2 Trade Reversal

You can reverse the Trade transaction updates on existing (old) account or Source account which contributed to multiple Equity Out (Split) or one-to-one (Upgrade) in OFSLL by posting ‘TRADE REVERSAL’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To reverse a Trade

Transaction

Parameters

TRADE REVERSAL

TXN DATE

REASON CODE

COMMENTS

While posting the above transaction, select the Reason Code as STATUTORY RESCISSION or LATE RESCISSION from the drop-down list.

On successfully posting the transaction, a set of changes are done to traded accounts. Refer to ‘Trade Reversal/Rescission and Charge-off of Account’ section in Appendix - Trading of Accounts chapter.

A.2.35 Bankruptcy Reporting Indicator

You can categorize a particular customer or a business account as bankrupt in OFSLL by posting ‘CUSTOMER / BUSINESS BANKRUPTCY REPORTING INDICATOR’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

Marking a customer/business as ‘Bankrupt’ indicates that the particular customer/business cannot repay the debts and this condition is posted on the account and an Alert is populated in Summary tab.

Before posting the transaction, system validates if the existing customer’s/business bankruptcy indicator is set as ‘Y’. If yes, an error is displayed and transaction is not allow to post.

To mark a Customer Account as Bankrupt

Transaction

Parameters

CUSTOMER BANK­RUPTCY REPORTING INDICATOR

BANKRUPTCY INDICATOR

RELATION TYPE CODE

BANKRUPTCY DISPOSITION

BANKRUPTCY TYPE

EFFECTIVE DATE

To mark a Business Only Account or SME Account as Bankrupt

Transaction

Parameters

BUSINESS BANK­RUPTCY REPORTING INDICATOR

BUSINESS BANKRUPTCY INDICATOR

BUSINESS BANKRUPTCY DISPOSITION

BUSINESS BANKRUPTCY TYPE

BUSINESS EFFECTIVE DATE

On successfully posting the transaction, system identifies all the related accounts based on Customer ID/Business and marks ‘Bankruptcy Indicator’ as ‘Y’ on all accounts (primary or joint holder) held by the customer. A confirmation message is displayed in the Results section.

A.2.36 Collateral Maintenance

You can update and maintain asset/collateral details associated to an Account during Servicing and Collection stage by posting ‘ASSET MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

On posting the transaction, the asset details are updated in Customer Service > Collateral > Home/Vehicle/Others tab and Servicing > Collateral Management > Collateral Details screen.

To post Asset Maintenance to an account

Transaction

Parameters

ASSET MAINTENANCE

TXN DATE

 

ASSET NUMBER

 

ASSET CLASS

 

ASSET TYPE

 

ASSET SUB TYPE

 

REGISTRATION NUMBER

 

MAKE

 

MODEL

 

ESTIMATED LIFE

 

COUNTRY CODE

 

ZIP

 

STATE CODE

 

ADDRESS NUMBER

 

ADDRESS1

 

ADDRESS2

 

REASON CODE

 

COMMENTS

 

ASSET EXCHANGE INDICATOR

 

ASSET SHIPMENT DATE

 

ASSET BLOCK INDICATOR

 

ASSET IDENTIFICATION NUMBER

While posting the transaction, ensure the following:

On successfully posting the transaction, a confirmation message is displayed in the Results section and collateral details are updated to the account.

A.2.37 Account Contract Maintenance

You can update and maintain Contract Information at Account level during Servicing and Collection stage by posting ‘ACCOUNT CONTRACT MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

By default, the contract information in Customer Service screen’s Contract sub tab is populated from Origination screen on funding the application and is a display only version of the same information found on the Funding screen’s Contract screen.

This transaction can be posted on all Product Type, Status and Conditions. On posting, the same does not restructure the account based on the account fields update. Also, no calculations are performed as a result of posting of this transaction.

To post Contract updates to an account

Transaction

Parameters

ACCOUNT CONTRACT MAIN­TENANCE

TXN DATE

AMOUNT FINANCED

APPLICATION CHANNEL

DISBURSED LOAN AMOUNT

TOTAL DOWN PAYMENT AMOUNT

TOTAL SALES PRICE

CONTRACT RCVD DATE

CONTRACT VERIFIED BY

CONTRACT VERIFIED DATE

COMMENTS

REASON CODE

For more information on above fields, refer the section Contracts tab in Funding chapter of the Origination User Guide.

On successfully posting the transaction, a confirmation message is displayed in the Results section and contract details are updated to the account in Customer Service > Account Details > Account Details tab.

A.2.38 Account Payment Mode Maintenance

You can update the type of repayment mode to indicate if it is ‘Autopay/Direct Debit or not’ by posting ‘ACCOUNT PAYMENT MODE MAINTAINANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To post repayment mode on an account

Transaction

Parameters

ACCOUNT PAYMENT MODE MAINTAINANCE

TXN DATE

PAYMENT MODE

While posting the transaction, select the PAYMENT MODE as one of the following:

Note the following:

On successfully posting the transaction, a confirmation message is displayed in the Results section and Payment Mode option is updated to account in Customer Service > Account Details > Contract Information tab.

A.2.39 Add Balance to Account

While posting specific type of transaction on account to update the balances and if the respective balance is not available at account, system displays an error. In such cases, you can add the specific type of balance to the account at runtime by posting ‘ADD BALANCE TO AN ACCOUNT’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add balance to an account

Transaction

Parameters

ADD BALANCE TO AN ACCOUNT

TXN DATE

BALANCE TYPE

CHARGE OFF METHOD

WRITE OFF METHOD

RESCHEDULE METHOD

BILLED

ACCRUED

NON PERFORMING ROLLOVER

NON PERFORMING BALANCE TYPE

SORT

All the parameters indicated above are mandatory and can be selected from the drop-down list. While posting the transaction, system validates the following and in case of mismatch, does not allow to post the transaction:

On successfully posting the transaction, a confirmation message is displayed in the Results section and Balance is updated to account in Customer Service > Transaction History > Balances tab.

A.2.40 Linked Account Maintenance

You can link another account to the current account during servicing and have one-to-one mapping between both by posting ‘LINKED ACCOUNT MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

This transaction helps to link accounts which are funded separately and also to maintain (add/update/remove) details of the current account.

To post linked account maintenance

Transaction

Parameters

LINKED ACCOUNT MAINTENANCE

TXN DATE

Select the transaction posting date from the adjoining calendar.

LINKED ACCOUNT NUMBER

Enter the account number which is to be Attached / Moved /Remove to/from the Current Account.

Ensure that the current customer is linked to that account. Sys­tem displays an error if there is a mismatch or an invalid account number is entered.

LINKED ACCOUNT MAINTENANCE ACTION TYPE

Select the action type to be performed from the drop-down list. You can select ADD / UPDATE / REMOVE to modify linking of current account to / from selected Linked Account.

VALIDATE COMMON CUSTOMER

Select either Yes or No from the drop-down list to indicate the system to validate if there are any common customers between the current selected Account and Linked Account.

System does not allow to post the transaction if this option is selected as Yes and there are no common customer found dur­ing validation.

VALIDATE BILLING CYCLE AND DUE DATE

Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Linked Account have the same Billing Cycle and Due Day.

System does not allow to post the transaction if this option is selected as Yes and the Billing Cycle and Due Day is found to be different during validation.

VALIDATE PORTFOLIO COMPANY

Select either Yes or No from the drop-down list to indicate the system to validate if the current selected Account and Linked Account belongs to the same portfolio company.

System does not allow to post the transaction if this option is selected as Yes and the portfolio company is found to be differ­ent for both accounts during validation.

REASON CODE

Selected the appropriate reason code for posting this transac­tion from the drop-down list.

COMMENTS

Additional information (if any).

On successfully posting the transaction, both the accounts are interlinked and system updates the ‘Linked Account’ field with Account # provided in transaction parameter.

Also a comment is posted on all involved accounts i.e. Master Account and Associated Account. For ‘Add’ transaction new Master Account # is updated and for ‘Update’ transaction, the existing Master Account # is replaced with Account # provided in Transaction Parameters.

A.2.41 Mock Statement Maintenance

Generating a Mock Statement helps to mock the asset billing process with a future date and to get an upfront statement indicating future dues of Master and Associated Accounts. In ‘Vacation Ownership’ industry, such statements are required to forecast future dues based on current ‘Timeshare’ holdings.

In Servicing, the Mock Statement preferences displayed in Customer Service > Account Details tab and Contract Information tab are propagated from Origination > Contract screen and are displayed in ‘View’ mode.

You can update the Mock Statement generation preferences at Master Account level by posting ‘MOCK STATEMENT MAINTENANCE TRANSACTION FOR MASTER ACCOUNT’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

This transaction can be posted only from Master Account. In case this transaction is used to deselect the option ‘Mock Statement Req’ to ‘No’, system refreshes the other fields making them ‘Null’ and ‘Read-Only’.

To Post Mock Statement Maintenance to Master Account

Transaction

Parameters

MOCK STATEMENT MAIN­TENANCE TRANSAC­TION FOR MASTER ACCOUNT

TXN DATE

Select the transaction posting date from adjoining calen­dar.

MOCK STATEMENT REQUIRED IND

Select this check box to indicate if the account is to be included in Mock statement Generation.

MOCK STATEMENT DATE

Select the start month of Mock Statements period using the adjoining calendar.

MOCK CYCLES

Select the total number of billings (between 1-12) that are to be generated post Mock Statement Start Date.

MOCK PRE BILL DAYS

Specify the number of Pre bill days for Mock Statements generation.

While generating Mock Statement, system considers the ‘Mock Statement Date’ and ‘Pre Bill Days’ to generate the next Mock Statement Run Date. In case the Mock Statement Next Run Date is less than Contract Date or GL Date which does not match the criteria, system moves the Mock Start Date to same month of next year.

For example,

If Contract date = 6/1/2018

First Payment Date = 7/1/2018

Mock Start Month = July

Mock Start Date = 7/1/2018 (Derived based on Start Month)

Mock Pre Statement days = 60

Mock Statement Run Date Next = 7/1/2018 - 60 days = 5/2/2018 which is Less than Contract Date.

Here the ‘Mock Statement Start Date’ is moved to 7/1/2019 so that Mock Statement Run Date Next = 7/1/2019 - 60 days = 5/2/2019

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the ‘Transaction Processing Details’ and when the transaction Posting occurs.

The batch job TXNMDT_BJ_100_01 (MOCK BILLING/DUE DATES PROCESSING) available in SET-TPE batch job set generates the future dues/balances based on the parameters defined in the criteria. This batch job is a prerequisite run for the mock statements to get generated.

The batch job OMSPRC_BJ_100_01 (MASTER ACCOUNT CUSTOMER MOCK STATEMENT GENERATION) available in SET-ODD2 batch job set generates Mock Statements based on Mock Statement Details.

While processing, the batch job picks only those accounts with ‘Mock Statement Req = Y’ and ‘Master Account Flag = Y’. This batch job is run on ‘Mock Statement Run Date Next’ and generates the number of dues based on ‘Mock Statement Cycles’.

The structure of the Mock Statement generated is controlled based on Record and Column definitions maintained in the data file MASTER_ACCOUNT_MOCK_STATEMENT (MASTER ACCOUNT CUSTOMER MOCK STATEMENT) defined in Setup > Administration > System > Data Files screen’s Output tab.

A.2.42 Skip Credit Bureau Reporting Maintenance

The Skip Credit Bureau Reporting Maintenance allows you to selectively exclude or include a particular account from being reported to credit bureau. This is required in Timeshare Business where there is no need to report the due/Maintenance accounts to credit Bureau.

As per the Product setup, if an account is funded with option Yes / No to ‘Skip Credit Bureau’ reporting in Metro-II batch job process, the same can be changed during servicing stage by posting ‘SKIP CREDIT BUREAU REPORTING MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

However, Skip Credit Bureau Reporting also depends on Stop Bureau condition posted on the account.

To update skip credit bureau reporting option on an account

Transaction

Parameters

SKIP CREDIT BUREAU REPORTING MAINTENANCE

SKIP CREDIT BUREAU REPORTING

Select YES or NO from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in the Results section and ‘Skip Credit Bureau Reporting’ option is updated in Customer Service > Account Details > Account Information section.

A.2.43 Repossession Maintenance

When SCRA borrower is on military duty, asset repossession cannot be done on the account. However, in case the SCRA borrower voluntarily offers financial institution to repossess the asset, the same can be updated in the system by posting ‘REPOSSESSION MAINTENANCE’ non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

The REPOSSESSION MAINTENANCE allows to modify the option ‘Allow Repossession on SCRA’ to Y or N in Customer Service > Account Details tab > Others section. By default, this check box is not selected indicating that system does not allow REPOSSESSION for SCRA enabled accounts. If the options is set Y, system allows to post REPOSSESSION condition on SCRA Accounts using Call Activity or any other ways available.

Note that REPOSSESSION MAINTENANCE transaction can be posted only if customer is on military duty where SCRA indicator = Y. Else, system displays an error message indicating ‘Transaction not allowed, if customer is not in military duty’. In case of joint applicants, atleast one of the customer attached to account is to be on SCRA duty and SCRA flag = Y to post the transaction.

To post voluntary repossession maintenance

Transaction

Parameters

REPOSSESSION MAINTENANCE

TXN DATE

Select the transaction posting date from adjoining calendar.

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted. Also the ‘Allow Repossession on SCRA’ check box is updated in Customer Service > Account Details tab > Others section.

A.2.44 Stop Correspondence at Account Level

All the active customer/business accounts in Oracle Financial Services Lending and Leasing are enabled to receive correspondence by default. However, if required you can choose to stop the correspondence from the system.

Apart from stopping correspondence to all accounts at customer/business level as done by posting Customer/Business Correspondence (stopping) non-monetary transaction, you can choose to stop the correspondence to a particular customer account and continue the correspondence to remaining accounts. On doing so, that particular account is excluded from ODD batch job and does not receive correspondence of any kind such as letters or monthly statements from the system.

If ‘Customer Stop Correspondence’ is already posted on the account, system does not allow to post ‘Account Stop Correspondence’ and displays an error indicating ‘Customer Stop Correspondence' is already posted on the account’.

Individual account level correspondence can be stopped by posting ACCOUNT STOP CORRESPONDENCE (ACC_STOP_CORR_MAINT) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To stop account correspondence

Transaction

Parameters

ACCOUNT STOP CORRESPONDENCE (ACC_STOP_CORR_­MAINT)

TXN DATE

Select the transaction date from adjoining calendar.

ACCOUNT STOP CORR INDICATOR

Select either YES or NO from the drop-down list to toggle account correspondence.

PROCESS MASTER ASSOCIATED ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction to Master Account and Associated Accounts and selecting ‘No’ posts the transaction to Current Account.

PROCESS SAME PRODUCT TYPE AND FUNDING TYPE ACCOUNTS

Select either Yes or No from the drop-down list. Selecting ‘Yes’ posts the transaction on its Master Account and Associated accounts belonging to the same product and funding type. Selecting ‘No’ posts the transaction to Master and all its associ­ated accounts.

STATEMENT CONSOLIDATION INDICATOR

Select either Yes or No from the drop-down list to update the Statement Consolidation indicator flag in Customer Service > Account Details > Other section.

Selecting ‘Yes’ along with PROCESS MASTER ASSOCIATED ACCOUNTS = Y, posts the transaction to Master and all the Associated accounts having Statement Consolidation = Y.

On, selecting ‘No’ along with PROCESS MASTER ASSOCI­ATED ACCOUNTS = Y, system ignores statement consolida­tion flag and posts the transaction to Master and all the Associated accounts.

REASON CODE

Select the reason for posting this transaction from the drop-down list.

COMMENTS

Specify additional information (if any).

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted and the Stop Correspondence check box is selected in the Customer Service screen’s Account Information screen.

Note

To remove the Stop Correspondence indicator, follow the above procedure and update the ‘ACCOUNT STOP CORR INDICATOR’ as ‘NO’.

A.2.45 Consolidated Payoff Quote

You can generate a consolidated payoff quote for any combination of Master and its associated accounts which includes the consolidated amount owed on all selected accounts. A payoff quote can either be generated for current or future date, but not on a back date.

However, you can also generate a payoff quote for individual account. For information on how to generate a payoff quote on individual account, refer to ‘Payoff Quotes’ section

Consolidated Payoff Quote can be generated anytime by posting CONSOLIDATED PAYOFF QUOTE (PAYOFF_CONSOLIDATE) non-monetary transaction in Servicing > Customer Credit Limit > Transactions tab.

To generate Consolidated Payoff Quote

Transaction

Parameters

CONSOLIDATED PAYOFF QUOTE

TXN DATE

Select the transaction date from adjoining calendar.

PAYOFF QUOTE VALID UPTO DATE

Select the date till when the payoff quote is valid from adjoining calendar. System calculates Accrued Interest on account till the date specified.

PAYOFF QUOTE LTR PRINT

Select either YES or NO from drop-down list. If selected as YES, then a Payoff Quote Letter with specific format is gener­ated. The value of parameters in the letter are fetched from variables defined in the configuration.

COMMENTS

Specify additional information (if any).

ACCOUNT NUMBER

Specify the required accounts separated by comma. This can have a combination of both Master and its Associated accounts.

LEASE BUYOUT INDICATOR

This parameter is applicable for Lease Account only. Select either YES or NO from drop-down list to indicate if the lease contract is available for buyout option.

On successfully posting the transaction, a confirmation message is displayed in the Results section indicating the date on which the transaction is posted along with below details:

A.2.46 Add New Customer

During the servicing stage of an account, you can add customer details into the system by posting ADD NEW CUSTOMER transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before creating the transaction, ensure that ADD NEW CUSTOMER transaction is enabled in Transaction Codes setup screen and is allowed to post based on your user privileges.

While adding, you can also set the customer relation as primary to the account by selecting the appropriate RELATION TYPE CODE. Once added, the same becomes the current/primary customer and the current indicator is set to ‘Y’ by default. Also the address details of an existing current/primary account is updated to new customer details. However, if there is a different address to be updated, the same can be done by posting ADD CUSTOMER ADDRESS PHONE non-monetary transaction.

To add customer details

Transaction

Parameters

ADD NEW CUS­TOMER (CUS_ADD_­MAINT)

CUSTOMER NUMBER

Specify the new customer number.

TXN DATE

Select the transaction posting date from the adjoining calendar.

 

RELATION TYPE CODE

Select the account relation type (Primary, Spouse, and so on) from the drop-down list which are attached to account.

 

CUSTOMER FIRST NAME

Specify the first name of the customer.

 

CUSTOMER MIDDLE NAME

Specify the middle name of the customer.

 

CUSTOMER LAST NAME

Specify the last name of the customer.

 

CUSTOMER SSN

Specify customer’s social security number.

 

CUSTOMER BIRTH DATE

Specify customer’s birth date from adjoining calendar.

 

CUSTOMER NUMBER OF DEPENDENTS

Specify the number of dependants for the customer.

 

CUSTOMER LANGUAGE CODE

Select the customer language code from the drop-down list.

 

CUSTOMER MARITAL STATUS CODE

Select the customer marital status from drop-down list.

 

CUSTOMER DRIVING LICENSE NUMBER

Specify the customer driving license number.

 

CRB ECOA CODE

Select the credit bureau’s Equal Credit Opportunity Act code from where the customer credit score is received from the drop-down list.

 

CUSTOMER GENDER CODE

Select the customer gender code from the drop-down list.

 

CUSTOMER DISABILITY INDICATOR

Select the customer disability indicator as either Yes or No from the drop-down list.

 

CUSTOMER SKIP INDICATOR

Select the customer skip indicator as either Yes or No from the drop-down list.

 

CUSTOMER STOP CORR INDICATOR

Select the customer stop correspondence indicator as either Yes or No from the drop-down list.

 

CUSTOMER CLASS TYPE CODE

Select the customer class type code from the drop-down list.

 

CUSTOMER ENABLED INDICATOR

Select the customer enabled indicator as either Yes or No from the drop-down list.

 

CUSTOMER CHRISTIAN NAME

Specify the customer Christian name.

 

CUSTOMER FULL NAME

Specify customer’s full name.

 

PRIVACY OPTOUT

Select the customer’s privacy optout indicator as either Yes or No from the drop-down list.

 

CUSTOMER PASSPORT NUMBER

Specify the customer’s passport number.

 

CUSTOMER PASSPORT ISSUE DATE

Select the customer’s passport issue date from adjoining cal­endar.

 

CUSTOMER PASSPORT EXPIRY DATE

Select the customer’s passport expiry date from adjoining cal­endar.

 

CUSTOMER NATIONAL ID

Specify the customer national id.

 

VISA NUMBER

Specify customer visa number.

 

NATIONALITY CODE

Select the nationality code from the drop-down list.

 

PAYMENT HIERARCHY

Specify the payment hierarchy code.

 

CATEGORY CODE

Select the customer category code from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Service > Customer Details tab.

A.2.47 Add/Update customer Address

You can update the address details of an existing customer details maintained in the system by posting ADD CUSTOMER ADDRESS PHONE transaction in Customer Service > Maintenance > Transaction Batch Information section.

Before creating the transaction, ensure that ADD CUSTOMER ADDRESS PHONE transaction is enabled in Transaction Codes setup screen and is allowed to post based on your user privileges.

To add/update customer details

Transaction

Parameters

ADD CUSTOMER ADDRESS PHONE(CUS_ADR_PH_MAINT)

TXN DATE

Select the transaction posting date from the adjoining calendar.

RELATION TYPE CODE

Select the relation to which the address is being updated from the drop-down list.

ADR ADDRESS TYPE CODE

Select the address type from the drop-down list.

ADR PHONE

Specify the phone number.

ADR MAILING INDICATOR

Select the mailing indicator as either Yes or No from the drop-down list.

 

ADR POSTAL ADDRESS TYPE CODE

Select the postal address type from the drop-down list.

 

ADR ADDRESS NUMBER

Specify the address number.

 

ADR STREET PRE TYPE CODE

Select the street name prefix type from drop-down list.

 

ADR STREET NAME

Specify the street name.

 

ADR STREET TYPE CODE

Select the street type from the drop-down list.

 

ADR STREET POST TYPE CODE

Select the street post type from the drop-down list.

 

ADR APARTMENT NUMBER

Specify the apartment number.

 

ADR ADDRESS2

Specify the additional address details.

 

ADR CITY

Specify the city.

 

ADR STATE CODE

Select the state from the drop-down list.

 

ADR ZIP

Select the zip code from the drop-down list.

 

ADR ZIP EXTENSION

Specify the extension of the zip code.

 

ADR COUNTRY CODE

Select the country code from the drop-down list.

 

ADR COMMENT

Specify additional details (if any) as comment.

 

ADR CENSUS TRACT/BNA CODE

Specify the Census Tract or Block Numbering Area code.

 

ADR MSA CODE

Specify the metropolitan statistical area (MSA) code.

 

PERMISSION TO CALL IND

Select the permission to call indicator as either Yes or No from the drop-down list.

On successfully posting the transaction, a confirmation message is displayed in Result section and the details are populated in Customer Service > Customer Details > Address Information sub tab.

A.2.48 Agreement Number Maintenance

During the serving stage of an account, you can move the agreement number from one account to another and/or perform other maintenance activities such as add/update or remove the agreement number. This agreement number helps to group all those accounts with a particular agreement number.

You can add/update or remove the agreement number associated to an account by posting AGREEMENT_NUMBER_MAINT (AGREEMENT NUMBER MAINTENANCE) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add/update/remove agreement number

Transaction

Parameters

AGREEMENT_NUM­BER_MAINT

(AGREEMENT NUM­BER MAINTE­NANCE)

AGREEMENT #

Specify the new or revised agreement number which is to be associated to the account.

To remove existing agreement number, specify the value as NULL.

TXN DATE

Select the transaction posting date from the adjoining calendar.

On successfully posting the transaction, a confirmation message is displayed in Result section and the agreement number is populated in both Account Details > Account Information and Contract Information tab.

A.2.49 Sale Order Number Maintenance

Sales Order Number is an unique number created to capture the sale of Products & Services specifically in ERP systems. In OFSLL, a Sales Order Number may be associated to multiple Accounts which in-turn helps to group all those accounts with the same sales order number.

If Sales Order Number is not associated to an account while funding or if the same is updated as Null or blank, you can add/update/remove the Sales Order Number to the account by posting SALES_ORDER_MAINT(SALES ORDER NUMBER MAINTENANCE) non-monetary transaction in Customer Service > Maintenance > Transaction Batch Information section.

To add/update/remove Sales Order Number

Transaction

Parameters

SALES_ORDER_­MAINT

(SALES ORDER NUMBER MAINTE­NANCE)

TXN DATE

Select the transaction posting date from the adjoining calendar.

SALES ORDER NBR

Specify the unique Sales Order Number which is to be associ­ated to the account. You can enter a unique alpha-numeric number up to 80 characters.

On successfully posting the transaction, a confirmation message is displayed in Result section and the Sales Order Number is populated to Customer Service > Account(s) header section.

A.3 Processing SCRA

SCRA (Servicemembers Civil Relief Act) is a United States federal law that protects soldiers, sailors, airmen, Marines, Coast Guardsmen, commissioned officers in the Public Health Service and National Oceanic and Atmospheric Administration, from being sued for payment defaults.

The system is facilitated to be compliant with these SCRA laws. The following features are supported:

To be compliant with the above SCRA features, you can setup;

Post the ‘OFF MILITARY DURY’ date, if payment is missed as per contracted billing cycle, delinquency fee transaction is posted separately.

However, delinquency fees will not be applied for period of Borrower's Military duty.

A.3.1 Setting up Interest Rate for SCRA

You can define different interest rate which will be an input parameter for the ON ACTIVE MILITARY DUTY transaction. The system enables you to override default rate values with the values you define. However, if the values are not overridden, then system will pick the transaction from system parameter TPE_SCRA_DEFAULT_INTEREST_RATE.

The system will apply lowest rate between contract and system default interest rate. However, you can indicate to override the Rate with one entered in the transaction input parameter.

Access to the transaction and availability of the Override and Rate parameters are setup in Transaction Codes Access Grid and Parameters, respectively.

When the transaction is under BORROWER ON ACTIVE MILITARY DUTY status, the system facilitates setting up and validating the following:

Once the OFF MILITARY DUTY transaction is posted on account, system facilitates setting up and validating the following:

Note the following for new accounts created on SCRA

If a borrower is on ‘Active Military Duty’ for an existing account and the same customer ID is used to create a new account, system by default does not provide SCRA benefits by updating the SCRA Interest Rate. Instead the account is created with Contract Interest Rate.

For SCRA Interest Rate to be effective on new account, the ‘Borrower on Military Duty’ transaction has to be posted explicitly. For more details, refer to ‘Active Military Duty’ section.

A.4 Black Book Interface

The system performs collateral valuation for all the active accounts at a set frequency. However, valuation is not performed for collaterals with account status <ACTIVE> and Asset Status <ACTIVE> and <PRIMARY>.

The source for the above valuation is Black book or any other Collateral Evaluator agency. These valuation details are stored for each collateral in Collateral tables. If an account has multiple collaterals, then the valuation details must be stored for each collateral.

You can run ‘BLACK BOOK INTERFACE’ batch to perform valuation for active accounts and active collaterals. This batch job performs the following:

The system date is saved as Valuation Date along with other valuation details during batch run. Once the batch is run, black book values will load process to Oracle Valuation Section.